Carisa Hayes
Rapid City,SD
Summary
Compassionate LPN II at Rapid City Medical Center with expertise in vaccine administration and patient care. Proven ability to enhance patient outcomes through effective communication and clinical documentation. Committed to maintaining HIPAA compliance while delivering exceptional care, ensuring safety and comfort for patients.
Strong focus on team collaboration, ensuring reliable support and adaptability to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments.
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
LPN II
Rapid City Medical Center
08.2014 - Current
- Educated patients and families on medication management and health maintenance.
- Implemented infection control protocols, ensuring patient safety and compliance.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Comforted and counseled patients and families throughout care process.
Volunteer
Children’s Miracle Network
07.2009 - 07.2018
- Engaged with volunteers to coordinate schedules and responsibilities effectively.
- Supported administrative tasks, ensuring smooth operation of events and activities.
- Developed relationships with local businesses to enhance sponsorship opportunities.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Assisted in organizing fundraising events to support children's health initiatives.
Health Unit Clerk
Rapid City Regional Hospital
10.2008 - 08.2013
- Managed patient records and ensured accurate data entry into electronic health systems.
- Coordinated communication between healthcare providers and patients to streamline operations.
- Assisted in scheduling appointments and managing clinic calendars efficiently.
- Maintained inventory of medical supplies and facilitated timely replenishment processes.
- Implemented workflow improvements that increased overall departmental efficiency.
- Ensured compliance with hospital policies and health regulations in daily operations.
- Safeguarded patient confidentiality by adhering to HIPAA regulations when handling sensitive information.
- Provided exceptional customer service to patients and their families, addressing questions and concerns promptly and professionally.
- Supported nursing staff with timely updates on patient status, facilitating effective treatment plans.
Customer Service Representative
ASI
05.2000 - 05.2008
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized customer relationship management software to track interactions and enhance service quality.
- Collaborated with team members to improve workflow processes and streamline operations.
- Provided feedback on product improvements based on customer interactions and insights.
- Trained new staff on company policies, procedures, and customer service best practices.
- Coordinated with cross-functional teams to address complex customer concerns effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma - Nursing
University of South Dakota
Rapid City, SDAssociate of Applied Science - Nursing
Western Dakota Technology
Rapid City, SD05.2014
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Compassionate care
- Clinical documentation
- Vital signs
- Patient care
- Clinical judgment
- Documentation accuracy
- Immunization administration
- Infection control
- Family communication
- Medical records management
- HIPAA protocols
- EKG administration
- Certified in CPR/AED
- Attention to detail
- Responsible and dependable
Timeline
LPN II
Rapid City Medical Center
08.2014 - Current
Volunteer
Children’s Miracle Network
07.2009 - 07.2018
Health Unit Clerk
Rapid City Regional Hospital
10.2008 - 08.2013
Customer Service Representative
ASI
05.2000 - 05.2008
High School Diploma - Nursing
University of South Dakota
Associate of Applied Science - Nursing
Western Dakota Technology