Carisa J Hebert
BARRE,VT
Summary
Knowledgeable Direct Client Service Specalist with proven ability to manage client relationships and facilitate service delivery. Demonstrated success in resolving client issues efficiently and ensuring satisfaction. Adept at using communication and problem-solving skills to enhance client experiences and support team goals.
Client service professional with track record of effectively handling client inquiries and providing tailored solutions. Known for strong commitment to team collaboration and achieving positive results. Valued for adaptability and top-notch customer interaction skills.
Client service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Direct Client Service Specialist
Department of Motor Vehicles
07.2023 - Current
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Trained new team members on best practices in client services, elevating overall team performance.
- Optimized workflow processes within the department, resulting in more efficient resource allocation.
- Coordinated project timelines and resources, ensuring successful completion within budget constraints while exceeding client expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Dominos Delivery Expert
Dominos
07.2020 - 07.2023
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
- Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
- Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
- Collaborated with team members to ensure smooth workflow and fast order processing.
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
Education
High School Diploma -
Spaulding High School
Barre Vt06-2021
Skills
- Telephone skills
- Strong empathy
- Money handling
- Exceptional communication
- Documentation skills
- Paperwork processing
- Performance tracking
- Conversational skills in [language]
- Customer support
- Call center experience
- Payment processing
- Sales strategies
- File management
- Meeting deadlines
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 40+ people in the development of new license system for the DMV.
Insurance Information
TOYOTA, COROLLA, 2024, JTDB4MEE8R3022722, 6153-81-38-75, 02/26/24, 08/26/24, Carisa J Hebert
Languages
English
Native or Bilingual
Timeline
Direct Client Service Specialist
Department of Motor Vehicles
07.2023 - Current
Dominos Delivery Expert
Dominos
07.2020 - 07.2023
High School Diploma -
Spaulding High School
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