Carisa Johnson
Sylacauga,AL
Summary
Results-driven professional with over 15 years of experience in operations management, team leadership, and logistics. Expertise in optimizing processes and ensuring compliance while consistently delivering exceptional customer satisfaction. Proven ability to lead cross-functional teams and implement strategic initiatives that enhance efficiency and productivity. Authorized to work in the US for any employer, demonstrating a strong commitment to excellence and continuous improvement.
Overview
27
27
years of professional experience
Work History
Supply Chain Supervisor
REAMCO
05.2024 - Current
- Managed end-to-end supply chain operations, including procurement, inventory management, production planning, and logistics
- Established strong relationships with suppliers/vendors to ensure on-time delivery of materials while maintaining quality standards
- Identified opportunities for cost reduction through strategic sourcing initiatives such as vendor consolidation or alternative material sourcing
- Implemented a comprehensive risk management strategy to mitigate potential disruptions in the supply chain caused by external factors such as natural disasters or geopolitical events
- Implemented inventory optimization techniques such as ABC analysis or Just-in-Time (JIT) inventory management
- Closely monitored market trends impacting raw material availability/pricing; developed contingency plans accordingly
Branch Manager/Insurance Sales Agent
Freeway Insurance Services America, LLC
10.2024 - 05.2025
- Managed daily operations of the branch, overseeing a team of 5 employees
- Developed and implemented strategies to achieve branch sales targets, resulting in a 108% increase in revenue
- Led recruitment and training efforts to build a high-performing team
- Implemented performance metrics and conducted regular performance evaluations for staff members
- Streamlined processes and procedures to improve operational efficiency by 100%
- Maintained strong relationships with existing clients, ensuring customer satisfaction and repeat business
- Identified new business opportunities and developed strategies to expand the client base
- Analyzed market trends and competitor activities to identify potential risks or opportunities for the branch
- Ensured compliance with company policies, industry regulations, and legal requirements at all times
- Oversaw inventory management processes, minimizing stockouts while reducing excess inventory levels by 99%
- Introduced employee recognition programs to boost morale and improve employee retention rates
- Conducted regular meetings with staff members to communicate goals/objectives/expectations
- Increased overall productivity by implementing efficient scheduling practices that optimized staffing levels based on demand patterns
- Implemented customer feedback system to gather insights and improve service quality; achieved 100% increase in customer satisfaction scores
- Led a team of sales representatives, providing guidance, training, and support to achieve individual and team targets
Administrative Assistant II
Alabama Institute for Deaf and Blind (AIDB)
12.2023 - 10.2024
- Manage comprehensive administrative tasks including document preparation, filing, and maintenance of equipment inventory, ensuring seamless departmental operations.
- Coordinate logistical elements such as payroll processing, travel arrangements, and requisition submissions, maintaining meticulous records for all transactions.
- Facilitate communication and scheduling by maintaining the director's calendar, recording meeting minutes, and enrolling new students in PowerSchool with precision.
- Served as a liaison between departments, facilitating effective communication and collaboration
- Developed and maintained positive relationships with vendors, suppliers, and service providers to ensure timely delivery of goods and services
- Created training manuals for new employees, outlining standard operating procedures and best practices
- Assisted in the coordination of employee training sessions, tracking attendance records, and collecting feedback
- Distributed incoming mail, sorting documents accurately to appropriate recipients within the organization
- Categorized expense receipts according to budget categories, enabling accurate financial reporting
- Maintained confidential files and records, ensuring accuracy and accessibility for quick retrieval
- Screened incoming calls and emails, prioritizing messages and responding in a timely manner
- Assisted with the onboarding process of new employees by preparing orientation materials and conducting facility tours
- Created efficient filing systems to improve document organization and retrieval processes
- Developed effective communication channels between departments to enhance information flow
- Performed data entry tasks accurately while maintaining high attention to detail in fast-paced environments
- Organized meetings by booking conference rooms, sending invitations, preparing agendas, taking minutes, and distributing meeting materials as needed
- Supported HR department by processing employee paperwork such as timesheets, vacation requests, and expense reports
- Assisted in the preparation of financial documents including invoices, budgets, and expense reports
- Served as a point of contact for internal staff members, vendors, and clients, resolving inquiries or redirecting them appropriately
- Tracked expenses against budget, reconciling discrepancies and providing regular updates to finance department
Purchasing and Maintenance Administrator
Imerys Carbonates
05.2022 - 01.2023
- Managed purchasing processes by analyzing requests and processing orders, ensuring compliance with company procedures through effective time management.
- Performed monthly reconciliations of budget and accruals to maintain financial accuracy and control.
- Provided support to the procurement team by executing various tasks requiring strong problem-solving skills and attention to detail.
- Developed strong relationships with key suppliers, fostering open communication channels for effective collaboration
- Monitored order status from placement through delivery, proactively addressing any delays or issues that may arise
- Coordinated with accounts payable department to reconcile invoices against purchase orders and resolve discrepancies in a timely manner
- Maintained confidentiality of sensitive information related to pricing, contracts, or supplier negotiations
- Collaborated with finance department to forecast future purchasing needs and develop strategies for cost containment
- Managed relationships with freight forwarders and logistics providers to optimize shipping and delivery processes
Packaging and Shipping Supervisor
Imerys Carbonates
02.2021 - 05.2022
- Managed a team responsible for fulfilling customer orders, ensuring product specifications aligned with client needs.
- Implemented cost-saving initiatives by retrofitting bagging equipment and establishing a used pallet recycling program.
- Oversaw inventory management, maintained warehouse safety standards, and conducted training for new personnel.
- Oversaw daily operations of a large warehouse facility, managing a team of 35 employees
- Implemented efficient inventory management system, reducing stock discrepancies by 100%
- Optimized warehouse layout and workflow, resulting in a 100% increase in productivity
- Managed shipping and receiving processes, ensuring accurate and timely delivery of goods
- Collaborated with cross-functional teams to improve order fulfillment process, reducing lead time by 100%
- Conducted regular audits to maintain inventory accuracy and minimize loss
- Trained new employees on warehouse procedures, equipment operation, and safety guidelines
- Led continuous improvement initiatives to streamline processes and eliminate waste in the warehouse operations
- Coordinated with transportation providers to optimize logistics operations for inbound/outbound shipments
- Maintained records of all incoming/outgoing shipments, ensuring proper documentation for tracking purposes
- Implemented quality control measures to ensure accuracy of orders before shipment or distribution
- Analyzed data on key performance indicators (KPIs) such as order fill rate, on-time delivery rate, etc., identifying trends/patterns that impacted operational efficiency
- Collaborated with HR department in recruitment efforts including interviewing candidates for open positions
- Resolved customer complaints related to product quality or delivery issues promptly
- Conducted regular meetings with team members providing feedback on their performance/areas needing improvement
- Liaised with vendors and suppliers to ensure timely delivery of materials and resolve any issues
- Managed the maintenance and repair of warehouse equipment, ensuring proper functioning at all times
- Implemented safety training programs for employees, resulting in a 90% reduction in workplace accidents/incidents
- Mentored and coached team members to enhance their skills and improve performance levels
Inventory Specialist
NEMAK
10.2018 - 01.2021
- Managed inventory operations, ensuring accurate ordering, receipt, storage, and distribution of aluminum products, while verifying and reconciling invoices with shipments.
- Developed and maintained a tracking spreadsheet for consumption, facilitating efficient data transfer into the SAP system to streamline inventory management processes.
- Coordinated with vendors for supply scheduling and collaborated in forecasting meetings, enhancing the accuracy of procurement and inventory levels; proficiently prepared reports and analyzed statistical data to support operational decisions.
Store Manager
PWI Partners/Cricket Wireless
01.2017 - 10.2018
- Streamlined store operations, effectively managing critical aspects such as staffing, cash handling, and inventory control.
- Implemented marketing strategies to achieve monthly sales targets and adapted merchandising layouts to optimize product presentation.
- Enhanced team performance and met key performance indicators by providing constructive coaching and feedback, maintaining a high standard of customer service.
Command Ombudsman
DDG 108 Wayne E. Meyer
12.2013 - 09.2016
- Serving as a liaison between the command and its family members
- Ensuring effective communication
- Providing support for families and the command
- Referring families to the appropriate resources.
- Acting as an advocate for families, while keeping command leadership informed about family well-being and morale
- Playing a key role in crisis situation
- Public speaking
- Representing the command at functions
- Maintaining confidentiality of information shared
- Operating with professionalism and integrity, adhering to the Ombudsman code of ethics
Administrative Specialist/Human Resources Specialist
US Army Reserve
06.1998 - 09.2004
- Managed comprehensive scheduling and coordinated logistics for meetings and conferences, ensuring efficient time management and avoidance of schedule conflicts for personnel.
- Accurately documented meeting proceedings and processed a variety of materials, including reports, correspondence, and memoranda, to support organizational communication.
- Administered payroll operations and maintained inventory of office supplies, contributing to the seamless operation of administrative functions.
Night Auditor
Holiday Inn Express Hotel
03.1999 - 12.2003
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept accounts in balance and ran daily reports to verify totals.
- Generated and printed daily financial reports to track hotel performance.
- Developed and maintained positive relationships with guests for satisfaction.
Education
High school diploma -
Woodside High School
Newport News, VA06.1998
BBA - Business Administration And HR Management
Strayer University
Arlington, VA03-2027
Skills
- Supplier relations
- Demand forecasting
- Lean principles
- Commodity risk management
- Customer relations
- Report preparation
- Staff training
- Clerical support
- Team development
- Multi-task management
- Recordkeeping talents
- Financial planning
- Cost accounting
- Outstanding communication skills
Timeline
Branch Manager/Insurance Sales Agent
Freeway Insurance Services America, LLC
10.2024 - 05.2025
Supply Chain Supervisor
REAMCO
05.2024 - Current
Administrative Assistant II
Alabama Institute for Deaf and Blind (AIDB)
12.2023 - 10.2024
Purchasing and Maintenance Administrator
Imerys Carbonates
05.2022 - 01.2023
Packaging and Shipping Supervisor
Imerys Carbonates
02.2021 - 05.2022
Inventory Specialist
NEMAK
10.2018 - 01.2021
Store Manager
PWI Partners/Cricket Wireless
01.2017 - 10.2018
Command Ombudsman
DDG 108 Wayne E. Meyer
12.2013 - 09.2016
Night Auditor
Holiday Inn Express Hotel
03.1999 - 12.2003
Administrative Specialist/Human Resources Specialist
US Army Reserve
06.1998 - 09.2004
High school diploma -
Woodside High School
BBA - Business Administration And HR Management
Strayer University