Hi, I’m
Carisa Koch
Hesperia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
years of professional experience
Work History
Adelanto Elementary School District
Math Teacher
08.2016 - Current
Job overview
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Assessed student comprehension through regular quizzes, tests, and assignments.
- Provided meaningful math instruction to improve math skills of children.
- Prepared and implemented lesson plans covering required course topics.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Air-N-Water
Sales and Customer Service
05.2011 - 09.2012
Job overview
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Researched client requests to create best possible solutions for diverse needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
ACM Technologies
Customer Service Representative
10.2012 - 01.2013
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Supported account manager with entering all customer orders and returns
- Complete projects as needed including cold calls, and prospecting.
Courtyard By Marriott
Guest Services Manager
04.2002 - 09.2007
Job overview
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent
- Monitored staff training, scheduling and shift changes.
- Attended to customer needs, responding to questions, complaints and escalations.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Supervised team of 15 front desk agents and helped to resolve issues arising during shifts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Served food and beverages promptly with focused attention to customer needs in hotel restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
Education
Azusa Pacific UniversityAzusa, CA
Digital Teaching And Learning from Education
01.2015
Biola UniversityLa Mirada, CA
Bachelor Of Mathematics from Mathematics
05.2004
Skills
- Student Performance Evaluations
- Motivating and Encouraging
- Adapting to Different Learning Styles
- Digital Educational Materials
- Remote or Virtual Instruction
- Performance Evaluation
- Flexible Schedule
- Strong Academic Record
Languages
Spanish
Limited Working
Timeline
Math Teacher
Adelanto Elementary School District
08.2016 - Current
Customer Service Representative
ACM Technologies
10.2012 - 01.2013
Sales and Customer Service
Air-N-Water
05.2011 - 09.2012
Guest Services Manager
Courtyard By Marriott
04.2002 - 09.2007
Azusa Pacific University
Digital Teaching And Learning from Education
Biola University
Bachelor Of Mathematics from Mathematics