Carisma Walker
Gallatin,TN
Summary
Proven leader and effective communicator, adept at problem-solving and fostering teamwork. At HHS, significantly enhanced patient satisfaction and dietary accuracy through meticulous coordination and education. Skilled in multitasking and maintaining composure under pressure, demonstrating a dependable and results-driven approach to achieving organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
O’Charleys
Server
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Dietary Clerk Supervisor
HHS
12.2022 - 01.2024
- Demonstrated adaptability by quickly adjusting to changes in meal plans or patient dietary requirements.
- Increased accuracy of patient records by diligently updating dietary information in hospital databases.
- Checked trays on tray line for accuracy, temperature and appearance.
- Improved patient satisfaction by accurately recording meal orders and ensuring dietary restrictions were followed.
- Expedited meal deliveries by efficiently organizing trays according to patient room numbers and dietary requirements.
- Educated patients on the importance of following their prescribed diets, fostering better understanding of health goals.
- Enhanced efficiency in the kitchen by coordinating with dietitians and chefs to make necessary meal modifications.
- Streamlined communication between nutrition services and nursing teams, resulting in better patient care coordination.
- Built relationships to promote collaborative environment.
Dietary Aide
Gallatin Rehabilitation Center
07.2022 - 12.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
Shift Manager
Exxon Mobil
07.2021 - 07.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Kept employees operating productively and working on task to meet business and customer needs.
Shift Manager
RaceTrac
08.2019 - 08.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Shift Leader
Dairy Queen Grill & Chill
12.2016 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Gallatin High School
Gallatin, TN05.2019
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
Timeline
O’Charleys
Server
09.2024 - Current
Dietary Clerk Supervisor
HHS
12.2022 - 01.2024
Dietary Aide
Gallatin Rehabilitation Center
07.2022 - 12.2022
Shift Manager
Exxon Mobil
07.2021 - 07.2022
Shift Manager
RaceTrac
08.2019 - 08.2020
Shift Leader
Dairy Queen Grill & Chill
12.2016 - 08.2019
High School Diploma -
Gallatin High School
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