Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Carisma Williams

Carisma Williams

Yukon,OK

Summary

Dynamic Registered Medical Assistant with a proven track record at Integris Health Inc, showcasing expertise in leveraged EMR/EHR knowledge to enhance clinical documentation, achieving a significant increase in patient satisfaction. Skilled in patient care, immunization administration, clinical procedures and medical documentation. Strong focus on collaboration and adaptability in fast-paced healthcare environments. Proficient in phlebotomy, EKGs, administering medications, and patient education. Fostering patient-provider relationships, consistently prioritizing compassionate care and efficiency. Known for reliability, compassion, and effective communication skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant, Sr.

Integris Health Inc
04.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
  • Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
  • Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
  • Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
  • Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
  • Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
  • Ensured accurate billing by diligently verifying insurance information for each patient visit.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Registered Medical Assistant

Comanche County Memorial Hospital
06.2020 - 03.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
  • Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
  • Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
  • Enhanced patient care by efficiently performing routine tests and measurements.
  • Collaborated with the healthcare team to create personalized care plans for patients.
  • Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
  • Aided in the prevention of illnesses by administering vaccinations according to established protocols.
  • Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
  • Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.

Front Office Manager/Registered Medical Assistant

Compass Clinic
09.2016 - 12.2018
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Coached employees through day-to-day work and complex problems.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.

Registered Medical Assistant

Lawton Public Schools
08.2015 - 05.2018
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
  • Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
  • Enhanced patient care by efficiently performing routine tests and measurements.
  • Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
  • Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
  • Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Registered Phlebotomy Technician

Comanche County Memorial Hospital
03.2013 - 12.2013
  • Ensured compliance with safety protocols, reducing the risk of accidents or infections.
  • Helped to identify areas for improvement in phlebotomy procedures or processes, contributing to a continuous improvement culture within the organization.
  • Enhanced laboratory productivity by maintaining a clean and organized work environment.
  • Increased efficiency by effectively managing the inventory of supplies and equipment necessary for phlebotomy procedures.
  • Contributed to a positive workplace culture by supporting colleagues and fostering teamwork.
  • Demonstrated exceptional attention to detail while labeling specimens, ensuring proper identification and tracking throughout testing processes.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients requiring blood draws or related services.
  • Strengthened patient communication skills by explaining procedures clearly and addressing concerns or fears.
  • Adhered to strict privacy regulations, ensuring the protection of sensitive patient information at all times.
  • Maintained high-quality standards in specimen handling, resulting in accurate test results.
  • Processed transported and stored specimens correctly using appropriate techniques to maintain integrity while ensuring timely delivery to the laboratory for testing.
  • Improved patient satisfaction by providing efficient and accurate blood collection services.
  • Performed venipuncture techniques skillfully on diverse populations including geriatric patients as well as special needs situations like bariatric patients.
  • Built strong relationships with nursing staff to facilitate seamless patient care coordination.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Registered Medical Assistant

SW Oklahoma Family Practice Residency
09.2003 - 03.2013
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
  • Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
  • Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
  • Enhanced patient care by efficiently performing routine tests and measurements.
  • Collaborated with the healthcare team to create personalized care plans for patients.
  • Aided in the prevention of illnesses by administering vaccinations according to established protocols.
  • Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
  • Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
  • Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
  • Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
  • Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Streamlined office procedures for faster processing of insurance claims and patient paperwork.
  • Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient spirometry.

Education

No Degree - Sports Exercise & Science (BS Degree Pending)

Cameron University
Lawton, OK
05.2027

Registration - Medical Assistant & Phlebotomy

Platt College
Lawton, OK
07.2001

High School Diploma -

Eisenhower Senior High School
Lawton, OK
05.1999

Skills

  • Medical Terminology

  • Immunization Administration

  • Laboratory Specimen Collection

  • Clinical Documentation

  • Anatomy and Physiology Knowledge

  • Phlebotomy Techniques

  • Patient Scheduling

  • Medication Administration

  • Insurance Verification

  • Vital Sign Monitoring

  • Wound Care Assistance

  • Customer Service

  • Sterile technique

  • EMR / EHR

  • Simple dressings

  • CPR

Certification

  • RMA - Registered Medical Assistant-#13211
  • PT - Phlebotomy Technician-#8478A
  • Certified BLS by AHA-06/2024-06/2027

Timeline

Registered Medical Assistant, Sr.

Integris Health Inc
04.2024 - Current

Registered Medical Assistant

Comanche County Memorial Hospital
06.2020 - 03.2024

Front Office Manager/Registered Medical Assistant

Compass Clinic
09.2016 - 12.2018

Registered Medical Assistant

Lawton Public Schools
08.2015 - 05.2018

Registered Phlebotomy Technician

Comanche County Memorial Hospital
03.2013 - 12.2013

Registered Medical Assistant

SW Oklahoma Family Practice Residency
09.2003 - 03.2013

No Degree - Sports Exercise & Science (BS Degree Pending)

Cameron University

Registration - Medical Assistant & Phlebotomy

Platt College

High School Diploma -

Eisenhower Senior High School

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Carisma Williams