Carissa Andresen
Fremont,NE
Summary
Dynamic professional with a proven track record at Fremont Vision Source, enhancing patient care and streamlining procedures. Expert in diagnostic imaging and visual acuity testing, coupled with exceptional team collaboration and patient education skills. Achieved significant improvements in efficiency and patient satisfaction, demonstrating a strong ability to manage and motivate teams across various roles.
Overview
10
10
years of professional experience
Work History
Pretester/Optician Technician
Fremont Vision Source
2021.04 - Current
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Assistant Store Manager
Aldi
2018.09 - 2021.04
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Warehouse Manager
Lou's Sporting Goods
2015.03 - 2018.09
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Collaborated with manufacturing and supply chain management.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Tracked production and quality control systems to proactively identify deficiencies.
Shift Lead Manager
Walgreens
2014.09 - 2015.03
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Evaluated employee performance and coached and trained to improve weak areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Completed after shift review reports to remind supervisors of completed work.
- Tracked receipts, employee hours, and inventory movements.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Logan View Jr/Sr High School
Hooper, NE05.2004
Skills
- Contact lens
- Eyewear brands
- Insurance Verification
- Visual acuity testing
- Diagnostic Imaging
- Patient testing
- Appointment Setting
- Visual field testing
Timeline
Pretester/Optician Technician
Fremont Vision Source
2021.04 - Current
Assistant Store Manager
Aldi
2018.09 - 2021.04
Warehouse Manager
Lou's Sporting Goods
2015.03 - 2018.09
Shift Lead Manager
Walgreens
2014.09 - 2015.03
High School Diploma -
Logan View Jr/Sr High School
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