Summary
Overview
Work History
Education
Skills
Certification
Timeline
Store Manager of the quarter
Generic

Carissa Apostolou

Seattle

Summary

Dynamic Store Manager with extensive experience at Starbucks. Managed 3 locations in the busiest market leading 60+ employees, excelling in team leadership and customer service. Proven track record of maximizing profitability through innovative merchandising and effective employee training. Skilled in retail inventory management and fostering a positive work environment, enhancing customer satisfaction and driving sales growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
06.2022 - 07.2025
  • Managed daily operations to ensure smooth functioning of the 3 stores, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Assistant Manager

Starbucks
02.2022 - 06.2022
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Oversaw daily operations to maintain store cleanliness and organization.

Shift Supervisor

Starbucks
03.2018 - 02.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Increased sales performance through effective upselling techniques.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Barista

Starbucks
08.2016 - 03.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Used POS system to accurately enter orders and process payments.

Education

High School Diploma -

Excelsior Charter School
Victorville, CA

Business

Arizona State University
Tempe, AZ

Skills

  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership and coaching
  • Work Planning and Prioritization
  • Maximizing profitability
  • Promotional planning
  • Retail merchandise quality standards
  • Payroll management
  • Retail inventory management
  • Recruitment and hiring
  • Employee scheduling

Certification

Food Safety Manager Certified

Timeline

Store Manager

Starbucks
06.2022 - 07.2025

Assistant Manager

Starbucks
02.2022 - 06.2022

Shift Supervisor

Starbucks
03.2018 - 02.2022

Barista

Starbucks
08.2016 - 03.2018

High School Diploma -

Excelsior Charter School

Business

Arizona State University

Store Manager of the quarter

I received Store Manager of he quarter for how i consistently show up for my team by creating a welcoming environment, how i problem solve quickly and develop my team and peers.

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