Carissa Barder

• ­Provide technical, educational, and research support for representatives

• Technical point of reference for other areas

• Provide support to management and participate in special projects if assigned

• Coaching and mentoring for other representatives

• Taking first level escalation/supervisor calls for irate situations

• Provide feedback to management on representatives

• Assist with development of new employees

• Conduct thorough research and analyze data

• Work in Facets, Blue2, BlueWeb, and Ernie

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded proactively and positively to rapid change.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Maintained up-to-date knowledge of product and service changes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Collected and documented patient medical information such as blood pressure and weight.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
• Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
• Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.

• Assisted with transports of invasively monitored O.R. and I.C.U. patients.
• Operated invasive hemodynamic monitoring equipment, intubation bronchoscopes and ultrasonic scanning devices under direction of licensed anesthesia provider.
• Assisted anesthesia personnel with insertion and setup of temporary pacemakers, catheters, invasive monitoring lines and central lines for hemodynamic monitoring.
• Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
• Maintained sterile anesthesia supplies within expiration date.
• Pretested and calibrated anesthesia delivery systems and monitors.
• Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.

• Completed clinical procedures and gathered patient data for interpretation by physician.
• Oriented and trained new staff on proper procedures and policies.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Obtained client medical history, medication information, symptoms, and allergies.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Completed EKGs and other tests based on patient presentation in office.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Performed medical records management, including filing, organizing and scanning documents.

• Completed clinical procedures and gathered patient data for interpretation by physician.
• Oriented and trained new staff on proper procedures and policies.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Obtained client medical history, medication information, symptoms, and allergies.
• Verified patient insurance coverage and collected required co-payments.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Completed EKGs and other tests based on patient presentation in office.
• Performed medical records management, including filing, organizing and scanning documents.