Carissa Batten
Winter Park,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Career and College Mentor
Americorps
08.2024 - Current
- Offered guidance on essay writing and personal statements, enabling students to effectively convey their unique stories and aspirations.
- Fostered positive relationships with mentees, building trust and open communication throughout the mentorship program.
- Advised students on choosing majors and career paths, taking into account personal interests, goals, and market demands.
- Guided students through the college application process, leading to successful admissions for numerous mentees.
- Supported students in navigating financial aid opportunities, reducing barriers to higher education access.
- Motivated students with accurate feedback and positive reinforcement.
- Acted as a liaison between students and college representatives to address any concerns or clarify application requirements.
- Assisted college applicants in identifying their strengths and passions, resulting in more focused applications.
- Coordinated events for prospective students to visit colleges of interest, providing valuable firsthand experiences of campus life.
Server/Service Professional/Certified Trainer
Olive Garden
03.1998 - Current
- Ran the dining room on extremely busy and non busy days
- Managed multiple tasks with proper time management
- Trained over 400 employees with my knowledge of the restaurant
- Utilized leadership in team settings
- Increased guest check averages by promoting appetizers, specialty items, and wine
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Crisis Counselor for 24 Hour Hotline
Crisis Clinic of the NW Peninsulas
01.2012 - 01.2013
- Acquired knowledge of community resources
- Multiple tasking of crisis situations
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
Volunteer
StandUp for Kids
01.2011 - 01.2013
- Participated in numerous outreach opportunities
- Facilitated a $1,000 grant
- Helped with StandUp for Kids operating Procedures
- Assisted with special events and programs.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
Master of Arts - Non-Profit Management
University of Central Florida
Orlando, Fl12.2013
Bachelor of Arts - Public Administration, Nonprofit Management
University of Central Florida
Orlando, FL01.2009
Skills
- Community networking
- Nonprofit management
- Community outreach
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Team collaboration
Timeline
Career and College Mentor
Americorps
08.2024 - Current
Crisis Counselor for 24 Hour Hotline
Crisis Clinic of the NW Peninsulas
01.2012 - 01.2013
Volunteer
StandUp for Kids
01.2011 - 01.2013
Server/Service Professional/Certified Trainer
Olive Garden
03.1998 - Current
Master of Arts - Non-Profit Management
University of Central Florida
Bachelor of Arts - Public Administration, Nonprofit Management
University of Central Florida
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