Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CARISSA BELL

Cedar Rapids,IA

Summary

Hardworking and enthusiastic self-starter with excellent customer service skills and extensive background in health care and administrative duties. Seeking position in family-oriented company where I can fully apply my skills, with opportunity for growth and career advancement.

Overview

11
11
years of professional experience

Work History

Clerk III Lead

UI Community Clinics
Coralville, IA
12.2020 - Current
  • Lead clerk and functional supervisor to Urgent Care/Occupational Health/ILI.
  • Assist in frontline recruitment and onboarding.
  • Train frontline staff including new hires, retraining or new initiatives.
  • Manage frontline staffing and day to day tasks, needs or issues during hours of operation.
  • Assign daily duties to staff and follow up to ensure work is completed including reschedule reports, work queues, in baskets, batch check-in, mailing letters, faxing, scanning and reporting.
  • Maintain frontline and Occupational Health specific OneNote document to make sure all information is up to date.
  • Attend FOL meetings and lead new frontline initiatives.
  • Cadence Supervisor for daily and future template maintenance for all providers at Occupational Health and assisting with management of ILI and Urgent Care templates.
  • Keep office supplies well organized and sufficiently stocked, assisting in order placement to replenish materials before depleted.
  • Greet visitors and initiate triage processes to streamline patient flow.
  • Answer phone calls and messages from clients, employers, patients, and insurance carriers scheduling appointments and handling inquiries.
  • Receive and route business correspondence, letters, records and payment to correct departments and staff members.
  • Prepare and report outgoing correspondences to clients, employers, insurance carriers and other medical professionals.
  • Obtain authorization and coordinate referrals through insurance and other medical specialists and document details in patient charts.
  • Support clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining records.
  • Create and send invoices for all independent medical examinations, record reviews and consultations. Collect payments and manage payment record system.
  • Draft forms and develop improvements and enhancements to help better streamline records and file systems.

Clerk III

UIHC Neurosurgery Clinic
Iowa City, IA
02.2019 - 12.2020
  • Perform reception duties - check patients in/out and schedule future appointments as needed, verifying all demographic information, referring provider(s) information and insurance in EPIC hospital system.
  • Responsible for scheduling and negotiating multiple patient appointments to coordinate with a wide array of different departments, tests and/or procedures needed.
  • Provide quality clerical support through data entry, uploading patient and medical documentation to EPIC hospital system, responding to emails, answering office phone and assisting patients with questions and concerns in regards to their account.
  • Interact with customers professionally by phone, email, fax or in-person to provide information and direct any necessary correspondence to desired staff members.
  • Assist with insurance authorization submissions to obtain approval on radiology requests from providers for diagnosis and surgery.
  • Review all incoming referrals to the clinic to ensure all necessary documentation has been received and is appropriate for the Neurosurgery providers to see. Call referring providers, hospitals or clinics to obtain any missing or needed reports or imaging.
  • Create referrals from incoming provider requests and call patients to offer proposed appointment time for consultation once reviewed.
  • Observe company guidelines related to data protection and confidentiality to prevent information loss and breaches.
  • Maintain composure in stressful situations and continue to provide helpful and kind guest services for fantastic customer service.
  • Work closely with healthcare professionals, outside providers and insurance companies, all while ensuring patients receive the highest quality of care.

Patient Care Coordinator

VGM Homelink
Waterloo, IA
10.2017 - 10.2018
  • Verify and obtain benefits and authorization for items or services needed.
  • Coordinate delivery of a full spectrum of medical equipment , supplies and/or home care services.
  • Hold an in-depth knowledge of and apply contract specific guidelines and expectations.
  • Identify and resolve service or quality issues.
  • Follow strict HIPAA confidentiality guidelines.
  • Ensure orders are setup with accurate codes, quantity and pricing.
  • Apply excellent communication skills to keep all parties informed of order status: keep timely and accurate detailed recordings of all inquiries, comments and actions taken.
  • Answer telephone, email and faxes timely.
  • Take messages as needed, providing answers to all questions or concerns.
  • Work closely with healthcare professionals, DMEPOS providers and insurance companies, all while ensuring patients receive the highest quality of care.
  • Determine highest to lowest priority orders and work them in a timely and efficient manner in a fast paced and ever changing environment.
  • Maintained confidentiality and compliance standards at all times.
  • Resolved problems with areas such as communication and billing that could negatively impact services.

Business Assistant

Seasons Family Dental Care
Cedar Rapids, IA
07.2016 - 10.2017
  • Perform clerical duties such as filing, copying, scanning documents; responding to emails, answering office phone and assisting patients with questions and concerns in regards to their account or dental health.
  • Manage productivity through efficient scheduling of patients.
  • Improve patient satisfaction through conflict resolution and personal contact.
  • Consult with insurance companies to verify patient benefits and send claims electronically and via mail.
  • Create a sense of urgency while educating patients about insurance and dental health through positive and effective communication.
  • Support and pursue expectations provided by the doctors.
  • Create acceptable financial agreements with patients before treatment is rendered.
  • Document patient dental treatments, transactions and correspondence.
  • Manage patient health records, accounts receivable and financial records.
  • Monitor and complete audits on patient accounts.
  • Enter and submit all invoices for payment of vendors.
  • Create and implement marketing strategies to improve patient care and office production.
  • Manage and maintain inventory of office supplies.
  • Organize information sessions and luncheons for office continuing care.
  • Maintain integrity of general ledger, including the chart of accounts.
  • Generate financial statements and facilitated account closing procedures each month.

Certified Nurse Aide

MANNING PLAZA
Manning, Iowa
07.2013 - 04.2017
  • Performed vital signs, weights, measurement, and documentation.
  • Performed intake and output measurement and recording, ambulating residents, specimen collection, and completion of assigned documentation.
  • Followed care and treatment plan as instructed by the licensed practical nurse, registered nurse or physician.
  • Assisted in admitting, discharging, and transferring of residents.
  • Assisted residents in performing personal care duties (i.e. grooming, bathing, toileting, eating and hydration, dressing).
  • Performed clerical functions, such as handling of phone and answering inquiries from residents and visitors.
  • Performed movement of residents and specimens, and ran errands as required.
  • Ensured that residents' rooms are clean and well organized.
  • Provided safe and quality nursing service to residents.
  • Discussed with the LPN, RN and the unit team matters concerning changes in residents' conditions.
  • Responsible for restocking supplies to ensure materials are always available for use in the facility.
  • Performed 1:1 watches as directed.
  • Participated actively in unit organized performance improvement programs.
  • Participated in orienting and training new employees.

Optician

WALMART VISION CENTER
Carroll, Iowa
07.2012 - 08.2014
  • Helped patients select frames according to desired style and color.
  • Recommended lenses, lens coatings and frames to suit client needs.
  • Managed patients' primary eye care health with professionalism and skill.
  • Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.
  • Used lensometer to measure and record patients' lens power.
  • Conducted visual field tests to measure field of vision.
  • Meticulously cleaned and sterilized ophthalmic and surgical instruments.
  • Trained patients to safely insert and remove contact lenses.
  • Educated patients about proper contact lens care, visual hygiene and safety.
  • Fitted and adjusted eyeglasses and contact lenses.
  • Zoned and cleaned vision center.
  • Calculated estimates and bills for patients and/or potential patients according to desired eye care needs.
  • Assisted patients via telephone in booking appointments and addressing questions and concerns.
  • Utilized computer software programs and online systems.
  • Scheduled patient appointments in computerized scheduling program using BOSS (Best Optical Scheduling System).
  • Processed and filed patient insurance claims as necessary.
  • Integrated information and ran routine queries to produce reports.
  • Examined and verified documents such as reports, purchase orders, invoices, checks, or patient files for completeness and accuracy.
  • Maintained appropriate files.
  • Composed correspondence from optometrist in response to patients and other physicians.
  • Handled referrals from optometrist to physicians and ophthalmologists.
  • Scheduled patient referral appointments and transcribed any needed related documents.
  • Trained new employees - assigning and reviewing work for adherence to company guidelines.
  • Prepared, compiled, and maintained patient records.
  • Prepared cash reports and cash register edits.

Education

Practical Nursing Diploma - Nursing

Des Moines Area Community College
2015

Associate of Arts - Liberal Arts

Des Moines Area Community College
2013

High School Diploma -

IKM-Manning High School
2010

Skills

  • Exceptional customer service
  • Proficiency with computer software packages and online systems including Microsoft Office and the EPIC system
  • 90-100 wpm
  • Critical thinker who works well under pressure
  • Goal driven
  • Ability to effectively problem solve
  • Knowledge of proper format, grammar, spelling, punctuation and capitalization
  • Ability to organize and prioritize multiple tasks
  • Strong interpersonal and communication skills
  • Skill in operating office equipment
  • Highly motivated self-starter who takes initiative with minimal supervision
  • Highly adaptable
  • Ambitious, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts
  • Knowledge of medical terminology
  • Detail oriented
  • Dependable, responsible contributor committed to excellence and success
  • Flexible team player
  • Time management skills
  • Creative
  • Productive worker with solid work ethic who exerts optimal effort in completing tasks

References

Lindsay Dallege UIHC Support Services Specialist 319 936 1713

Shirley Packingham UIHC Revenue Cycle Representative 319 450 3370

Lynneah Rios UIHC Admin Services Coordinator 319-330-5505

Tami Adelmund VGM Group Patient Care Coordinator 319 296 6587

Darcy Griffith Hawkeye Electric Administrative Assistant 319 270 7168


Timeline

Clerk III Lead

UI Community Clinics
12.2020 - Current

Clerk III

UIHC Neurosurgery Clinic
02.2019 - 12.2020

Patient Care Coordinator

VGM Homelink
10.2017 - 10.2018

Business Assistant

Seasons Family Dental Care
07.2016 - 10.2017

Certified Nurse Aide

MANNING PLAZA
07.2013 - 04.2017

Optician

WALMART VISION CENTER
07.2012 - 08.2014

Practical Nursing Diploma - Nursing

Des Moines Area Community College

Associate of Arts - Liberal Arts

Des Moines Area Community College

High School Diploma -

IKM-Manning High School

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CARISSA BELL