Carissa Brown

Behavioral Health Residential Facility for recovering addicts, providing a supportive and therapeutic environment where individuals work on their recovery, develop essential life skills, and lay the foundation for a substance-free and healthier future. North Star offers a highly structured and controlled environment. This includes set schedules, therapy sessions, and activities designed to keep residents focused on their recovery.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.

• Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
• Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
• Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
• Developed, implemented, revised, and evaluated policies and procedures.
• Enhanced patient care by implementing evidence-based clinical practices and protocols.
• Streamlined clinical operations for improved efficiency and reduced costs.
• Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
• Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
• Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
• Promoted a safe working environment for staff by enforcing strict adherence to safety protocols and addressing potential hazards promptly.
• Facilitate hiring of qualified applicants and making recommendations for employment.
• Coordinated with external partners such as insurance companies, pharmaceutical representatives, and referral sources to ensure continuity of care for patients.
• Participated in community outreach programs to promote awareness about mental health disorders and available treatments.
• Analyzed data on clinical outcomes to identify trends in patient populations, informing decisions on targeted interventions or program adjustments as needed.
• Led accreditation efforts, resulting in successful audits and continued compliance with regulatory standards.
• Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
• Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
• Implemented new policies and educated staff on changes.
• Collaborated with healthcare professionals to design patient-centered care plans, improving patient recovery rates and satisfaction.

Scheduled, managed and coordinated inbound and outbound calls in transportation services for individuals in need of medical attention or assistance in getting to and from medical facilities. Main role in scheduling, planning, leading, and controlling the resources of the organization.