In order to immerse myself in learning after switching my career path into the sales and construction industry, I worked in a Customer Service role for the first 10 months at Legacy Roofing. During that time I overhauled the entire customer service role and then made the move into Sales Manager.
- Recruit, hire and train all new Estimators, Customer Service and Office staff
- Built training program to provide onboarding experience for all new team members
- Fully implemented CRM system into company
- Execute marketing and networking events to drive brand awareness
- Participate in and host numerous networking groups
- Provide consistent coaching and feedback to improve performance and metrics
- Participate in weekly Sandler sales trainings
- Design, order and maintain marketing materials
- Monitor performance of each individual daily, weekly, and monthly
- Hold monthly & yearly reviews to assess performance, track progress and set goals
- Excel at meeting and exceeding sales goals put in place
- Provide consultations and estimates for roofing customers
- Build rapport and strong customer relations to ensure trust
- Hand measure roofs and provide accurate bids