Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carissa Castillo

Mission Viejo,CA

Summary

Dynamic and dedicated professional with extensive experience in customer service at BJ's Restaurant & Brewhouse. Proven ability to enhance guest satisfaction through strong multitasking and complex problem-solving skills. Recognized for training new staff and maintaining a positive team atmosphere, ensuring seamless operations during peak hours.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

BJ's Restaurant & Brewhouse
09.2024 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Private Nanny

N/A
07.2024 - 12.2024
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Implemented daily routines for optimal child development and created a structured environment.

Restaurant Hostess

Olive Garden Restaurant
05.2024 - 07.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Education

Bachelor of Science - Nursing

Saddleback College
Mission Viejo, CA
05-2028

Redlands East Valley
Redlands, CA
06-2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Complex Problem-solving
  • Assertiveness
  • Coordinating tasks
  • Table bussing
  • Reservation handling
  • Judgment and decision making
  • POS system operations

Timeline

Restaurant Hostess

BJ's Restaurant & Brewhouse
09.2024 - Current

Private Nanny

N/A
07.2024 - 12.2024

Restaurant Hostess

Olive Garden Restaurant
05.2024 - 07.2024

Bachelor of Science - Nursing

Saddleback College

Redlands East Valley

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