Carissa Cervantes

• Provided customer service by answering questions about product location, price and availability.
• Removed outdated products from shelves in accordance with company policy.
• Printed accurate labels and applied to boxes, crates and containers prior to shipment.
• Stocked shelves, racks, and bins with new or transferred merchandise.
• Received and counted stock items, recording data manually or on computer for inventory purposes.
• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.

• Counted and balanced cashier drawers.
• Adhered to social distancing protocols and wore mask or face shield.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Verified customer age requirement for alcohol or tobacco purchases.
• Helped with purchases and signed customers up for rewards program.
• Maintained current knowledge of store promotions to highlight sales to customers.

• Informed customers of daily specials and signature menu items.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Served food and beverages to patrons and confirmed complete orders.
• Prepared checks, itemizing total meal costs and taxes.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Explained menu items, describing ingredients and cooking methods upon request.
• Provided excellent customer service by addressing any complaints or concerns promptly.

• Cleaned military homes, buildings, and businesses
• Cleaned building floors by sweeping, mopping or vacuuming.
• Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
• Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
• Kept business entrances clean, tidy and professional in appearance.
• Followed company uniform, performance and security policies with every job.

Same location, duties and objectives as Exxon Mobil listed above

• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Greeted guests and provided menus.
• Stayed informed about daily specials, new menu items, promotions.
• Delivered food orders promptly and courteously.
• Cleaned tables and chairs to prepare dining area for next customers.

• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Greeted customers promptly and responded to questions.
• Counted and balanced cashier drawers.
• Checked personal identifications during alcohol and tobacco sales.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.