Carissa Ciha
Middletown,OH
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Personable candidate committed to helping people have a memorable financial experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Collections Specialist
General Electric Credit Union
04.2023 - Current
- Works in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivers exceptional customer service on collection calls and maintained calm and professional demeanor.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Maintains high volume of calls and met demands of busy and productive group.
- Reduces delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Contributes to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
Relationship Consultant
General Electric Credit Union
01.2022 - 04.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Bank Teller
Hancock Whitney
03.2019 - 12.2022
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Sells cashier's checks, traveler's checks, and series e bonds
- Answers questions in person or on telephone and refers customers to other bank services as necessary
- Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative
- Completes special requests by closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals
- Reconciles the cash drawer by proving cash transactions, counting and packaging currency and coins
- Reconciles loan coupons and other transactions
- Maintains supply of currency, and turns in excess and mutilated currency to head teller
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
Education
High School Diploma -
Pearl River Central High School
Carriere, MSNo Degree - Psychology
Pearl River Community College
Poplarville, MSSkills
- Customer relationship development
- Excellent time management skills
- Credit and collections
- Credit Reporting Familiarity
- Management
- Auditing
- Branch Operations
- Client Relationship Management
Timeline
Collections Specialist
General Electric Credit Union
04.2023 - Current
Relationship Consultant
General Electric Credit Union
01.2022 - 04.2023
Bank Teller
Hancock Whitney
03.2019 - 12.2022
High School Diploma -
Pearl River Central High School
No Degree - Psychology
Pearl River Community College
Similar Profiles
Stacy BarnesStacy Barnes
Mortgage Default Manager at General Electric Credit UnionMortgage Default Manager at General Electric Credit Union
DIANE RAGANS (Clark)DIANE RAGANS (Clark)
Project Manager at General Electric Credit UnionProject Manager at General Electric Credit Union
Samantha BlumSamantha Blum
Mortgage Processor / Jr. Underwriter at General Electric Credit UnionMortgage Processor / Jr. Underwriter at General Electric Credit Union
Tara MayerTara Mayer
Learning and Development Specialist at General Electric Credit UnionLearning and Development Specialist at General Electric Credit Union
Brian HensleyBrian Hensley
Machine Operator Helper at Worthington SteelMachine Operator Helper at Worthington Steel