Carissa Ciha
Middletown,OH
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Personable candidate committed to helping people have a memorable financial experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Collections Specialist
General Electric Credit Union
11370 Reed Hartman Hwy Blue Ash, OH 45241
04.2023 - Current
- Works in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivers exceptional customer service on collection calls and maintained calm and professional demeanor.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Maintains high volume of calls and met demands of busy and productive group.
- Reduces delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Contributes to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
Relationship Consultant
General Electric Credit Union
Cincinnati, OH
01.2022 - 04.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Bank Teller
Hancock Whitney
03.2019 - 12.2022
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Sells cashier's checks, traveler's checks, and series e bonds
- Answers questions in person or on telephone and refers customers to other bank services as necessary
- Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative
- Completes special requests by closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals
- Reconciles the cash drawer by proving cash transactions, counting and packaging currency and coins
- Reconciles loan coupons and other transactions
- Maintains supply of currency, and turns in excess and mutilated currency to head teller
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
Education
High School Diploma -
Pearl River Central High School
Carriere, MSNo Degree - Psychology
Pearl River Community College
Poplarville, MSSkills
- Customer relationship development
- Excellent time management skills
- Credit and collections
- Credit Reporting Familiarity
- Management
- Auditing
- Branch Operations
- Client Relationship Management
Timeline
Collections Specialist
General Electric Credit Union
04.2023 - Current
Relationship Consultant
General Electric Credit Union
01.2022 - 04.2023
Bank Teller
Hancock Whitney
03.2019 - 12.2022
High School Diploma -
Pearl River Central High School
No Degree - Psychology
Pearl River Community College