Summary
Overview
Work History
Education
Skills
Timeline
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Carissa Clark

Paso Robles,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Overview

11
11
years of professional experience

Work History

Patient Care Coordinator

CCOMS
09.2023 - Current
  • Delivered excellent patient experiences and direct care.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Manager

Amstrdm Coffee House
04.2022 - 03.2023
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed and motivated employees to be productive and engaged in work.

Office Administrative Assistant

Pambrun Orthodontics
02.2019 - 04.2022
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Bartender/Bar Manager

Artisan
06.2013 - 09.2018
  • Followed strict recipes and drink measurements to minimize product used.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

Cuesta College
San Luis Obispo, CA

San Luis Obispo High School
San Luis Obispo, CA

Skills

  • Verbal and Written Communication
  • Staff Management
  • Customer Relationship Management
  • Managing Cash Register
  • Schedule Preparation
  • Supplier Relations
  • Employee Training
  • Critical Thinking Skills
  • HIPAA Compliance
  • Organizational Skills
  • Appointment Scheduling

Timeline

Patient Care Coordinator

CCOMS
09.2023 - Current

Manager

Amstrdm Coffee House
04.2022 - 03.2023

Office Administrative Assistant

Pambrun Orthodontics
02.2019 - 04.2022

Bartender/Bar Manager

Artisan
06.2013 - 09.2018

Cuesta College

San Luis Obispo High School

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Carissa Clark