Carissa Conley
Wildwood,NJ
Summary
Strategically-minded Outreach Team Leader known for high productivity and efficiently completing tasks. Achievements include improving outreach and operations in order to maximize community program success and resource utilization. Proficient in reaching community members through presentation, media coverage and online techniques. Resourceful and proactive leader with superior work ethic and several years of progressive experience.
Overview
11
11
years of professional experience
Work History
Outreach Librarian Associate
Cape May County Library
Cape May Court House, New Jersey
03.2021 - Current
- Prepared reports on library usage statistics for departmental review meetings.
- Publicized and promoted library services, programs and collections.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Designed flyers, brochures, newsletters, and other materials to advertise programs or services offered by the organization.
- Fostered community outreach by coordinating rapport-building events to liaise with community members.
- Cultivated relationships with key stakeholders within the community.
- Implemented community outreach and engagement plans to reach vulnerable communities.
Customer Service Representative
Acme Markets, Inc
Cape May Court House, New Jersey
03.2014 - 10.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries via phone, email, and chat.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer complaints promptly and efficiently.
Substitute Teacher, K-5
Lower Township Elementary School
Cape May, New Jersey
09.2014 - 03.2020
- Implemented conflict resolution strategies to manage student disputes.
- Maintained accurate records of attendance, grades and coursework completed by students.
- Implemented classroom rules to maintain order and discipline.
- Utilized positive reinforcement to motivate students.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Education
Master of Science - Library And Information Science
Clarion University of Pennsylvania
Clarion, PA05-2025
Bachelor of Arts - Psychology
Stockton University
Absecon, NJ05-2018
Skills
- Literacy outreach
- Community education
- Media relations
- Written and verbal communication
- Generate reports
- Multicultural sensitivity
- Budget management
Timeline
Outreach Librarian Associate
Cape May County Library
03.2021 - Current
Substitute Teacher, K-5
Lower Township Elementary School
09.2014 - 03.2020
Customer Service Representative
Acme Markets, Inc
03.2014 - 10.2023
Master of Science - Library And Information Science
Clarion University of Pennsylvania
Bachelor of Arts - Psychology
Stockton University