Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carissa Crocker

Tyler,TX

Summary

Experienced Maintenance Mechanic Lead with a strong background in mechanical repair, team leadership, and customer service. Skilled in diagnosing, troubleshooting, and repairing a wide range of mechanical, electrical, and electronic systems, with expertise in preventive maintenance and optimizing operational efficiency. Proven ability to lead and train teams, streamline repair processes, and ensure compliance with safety standards (OSHA). Adept at managing inventory, coordinating tasks, and utilizing digital tools for ticketing, scheduling, and customer service. Highly adaptable and experienced in managing high-pressure situations, from arcade repair environments to retail and tech support roles. Committed to delivering high-quality service, minimizing equipment downtime, and maximizing customer satisfaction.

Overview

5
5
years of professional experience

Work History

Mechanic /Lead Maintenance Technician

Evo Entertainment
06.2023 - Current
  • Conducted preventive maintenance, diagnostics, and troubleshooting to identify and repair mechanical failures, disassemble defective components, and restore equipment functionality.
  • Maintained Brunswick bowling pinsetters by performing routine inspections, executing pin rotations, and ensuring compliance with operational standards to minimize downtime.
  • Replaced worn, defective, and missing parts using both new and refurbished components, improving equipment reliability and extending its operational lifespan.
  • Increased repair efficiency by maintaining an organized inventory management system and ensuring the availability of critical replacement parts and tools.
  • Trained and supervised new mechanics on mechanical systems, diagnostic procedures, and maintenance best practices, improving team productivity and skill alignment.
  • Reported equipment malfunctions to supervisors and manufacturers, processed warranty claims, and coordinated expedited shipping for timely replacement of defective components.
  • Ensured a safe work environment by following OSHA standards, performing risk assessments, and implementing safety protocols to reduce workplace incidents.
  • Collaborated with cross-functional teams, including front-of-house staff and technicians, to resolve complex mechanical issues and enhance customer satisfaction.
  • Negotiated with suppliers to secure cost-effective pricing for high-quality parts, contributing to budget adherence and operational efficiency.
  • Documented all maintenance activities, repair logs, and inventory usage to support predictive maintenance strategies and improve equipment tracking.
  • Maintained accurate records of all repair work to aid in future troubleshooting and inventory management.

Geek Squad Counter Agent

Geek Squad - Best Buy
04.2021 - 12.2022
  • Delivered exceptional customer service by greeting visitors, assisting with inquiries, and building rapport to enhance customer satisfaction and retention.
  • Proactively took on additional hours and shifts during peak periods to meet tight deadlines, demonstrating adaptability and a strong work ethic.
  • Diagnosed and resolved a wide range of technical issues across mechanical and electronic systems, improving equipment uptime and customer experience.
  • Streamlined repair processes and updated procedures to ensure consistency, enhance productivity, and minimize downtime in a high-paced environment.
  • Utilized ticketing systems to manage, track, and prioritize maintenance tasks, ensuring timely resolution and clear communication with stakeholders.
  • Collaborated with team members and supervisors to address escalated technical problems, fostering a team-oriented approach to troubleshooting and problem resolution.
  • Installed, repaired, and modified hardware and software systems, ensuring seamless functionality and adherence to operational standards.
  • Conducted preventive maintenance and system evaluations, identifying opportunities to enhance performance and reduce equipment failure rates.
  • Trained and supported team members in using diagnostic tools, repair techniques, and best practices to improve overall team performance and skill levels.
  • Managed connectivity and functionality of networked systems, troubleshooting Wi-Fi, ethernet, and other network issues to maintain optimal performance.
  • Assessed hardware and software systems, recommending modifications to improve speed, reliability, and efficiency across arcade systems.
  • Implemented effective solutions for resolving malware and software issues, ensuring secure and efficient operation of critical systems.
  • Maintained a positive, enthusiastic attitude in a fast-paced environment, contributing to a collaborative and productive workplace culture.
  • Escalated complex technical issues to supervisors or manufacturers as needed, ensuring rapid resolution and minimal disruption to operations.

Cashier

Brookshires Grocery Co.
02.2020 - 04.2021
  • Delivered exceptional customer service by assisting customers with purchases, answering inquiries, and fulfilling curbside order requests to ensure a seamless shopping experience.
  • Utilized digital platforms and mobile apps to process curbside orders efficiently, demonstrating adaptability to new technologies and workflows.
  • Processed transactions using a POS system, ensuring accurate and efficient handling of cash, credit, and refunds while maintaining attention to detail.
  • Mentored and trained new team members on operational procedures, fostering a culture of collaboration and driving team performance.
  • Restocked and organized merchandise to maintain a clean and orderly workspace, improving inventory accessibility and reducing downtime.
  • Worked a flexible schedule, demonstrating reliability and adaptability to meet business needs during peak periods.
  • Promoted customer satisfaction and retention by addressing concerns, resolving issues, and ensuring positive interactions.
  • Verified compliance with regulations by checking identification for restricted sales, reinforcing adherence to company policies and legal standards.
  • Enhanced operational efficiency by recommending workflow improvements and identifying opportunities to streamline processes.
  • Managed curbside order logistics, coordinating with teammates to ensure accurate and timely order delivery to customers.
  • Maintained up-to-date knowledge of store policies and product offerings to provide accurate information and support to customers.
  • Supported front-line operations by handling high-pressure situations during busy periods with professionalism and efficiency.

Education

High School Diploma -

Bullard High School
Bullard, TX
05.2020

Skills

  • Preventive Maintenance & Troubleshooting
  • Diagnostic Tools & Techniques
  • Mechanical & Electrical System Repairs
  • Team Leadership & Training
  • Process Improvement & Efficiency
  • Inventory Management & Organization
  • Safety Compliance (OSHA Standards)
  • Technical Documentation & Reporting
  • Customer Service & Relationship Management
  • Equipment Installation & Configuration
  • Workflow Optimization & Task Prioritization
  • Network Connectivity & System Setup
  • Software & Hardware Troubleshooting
  • Time Management & Adaptability
  • Communication & Conflict Resolution
  • Supplier Negotiations & Warranty Handling
  • Curbside Order Fulfillment & Logistics
  • Point of Sale (POS) System Operations
  • Digital Platforms & Mobile App Utilization
  • Collaboration Across Departments

Languages

Spanish
Limited Working

Timeline

Mechanic /Lead Maintenance Technician

Evo Entertainment
06.2023 - Current

Geek Squad Counter Agent

Geek Squad - Best Buy
04.2021 - 12.2022

Cashier

Brookshires Grocery Co.
02.2020 - 04.2021

High School Diploma -

Bullard High School

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Carissa Crocker