Carissa Cupo
Greenwood Lake
Summary
Proficient in directing complex IT and network infrastructure initiatives, working closely with project management offices and multiple stakeholder groups. Delivered high-value projects ranging from $1 to $1 million, ensuring compliance with timelines and budgetary goals while managing stakeholder relationships. Excellent communication skills facilitate effective engagement with executive leadership.
Overview
20
20
years of professional experience
Work History
Senior Technical Infrastructure Project Manager
Blue Mantis
01.2023 - Current
- Oversaw national implementation of projects that required capacity, network consolidation, new technologies, and business needs.
- Lead and manage the successful implementation of multiple firewall solutions, Barracuda, Fortinet, Palo Alto, for enterprise clients, ensuring robust network security across customer-facing environments.
- Coordinated the deployment of firewalls in both on-premises and cloud-based environments, with expertise in Azure and Windows 365 (W365) configurations.
- Oversaw end-to-end project life cycle for network security infrastructure, including firewall rule configurations, security policies, user access management and deep packet inspections.
- Collaborate with cross-functional teams, including security architects, cloud engineers, and customer stakeholders, to align implementation with business needs and technical requirements.
- Monitor project milestones and provided regular progress updates to stakeholders, ensuring timely delivery and risk mitigation through Service Now.
- Experience in migrating on-premise SharePoint to Sharepoint Online via Sharegate/Sharepoint tool
Senior Technical Project Manager Philadelphia and Upstate NY Switch, Engineering
T-MOBILE
01.2016 - 01.2023
- Oversaw national implementation of projects that required capacity, network consolidation, new technologies, and business needs.
- Spearheaded PMO leadership across numerous pivotal deployment initiatives, notably the intricate ORC program, which modernized IP Core infrastructure at 18 national anchor sites, laying groundwork for 400G native WAN links, crucial to accommodating the burgeoning demands of 5G, subscribers, and HINT.
- Led upgrade of ARGs (Access Router Gateways), ensuring packet core possessed requisite IP capacity to meet escalating mobile data requirements. Orchestrated BRC upgrades, enhancing T-Mobile's internet ISP links and oversaw vital DRC router upgrades, serving as backbone of intra and inter MSO routing.
- Fostered cohesiveness, alignment, and effective communication horizontally and vertically within the organization by running kickoff meetings with the markets, presenting in leadership meetings weekly, and creating power slideshows to explain the goals of the project.
- Collaborated seamlessly with multiple external vendors and field operations teams, facilitating call testing and drive testing. Obtained PSAP (Public Safety Answering Point) approval for 911 testing across all markets.
- Executed migration of over 600 x 100G WAN Circuits in span of just 2 years, resulting in National Capacity Collective Augmentation of 950Tb through integration of new ports.
- Delivered weekly PowerPoint presentations to senior leadership, providing comprehensive updates on national projects, including status reports and addressing any issues or roadblocks.
- Collaborated with transportation providers, including Lumen, Verizon, and Crown Castle, to coordinate project-related work stoppages and determine necessary DOT tasks in the market.
Senior Member Technical Staff, Systems Engineering
VERIZON WIRELESS
01.2015 - 01.2016
- Scheduled and executed all stages of enterprise software and hardware implementations. Critically evaluated business implications for each project phase and monitored progress to meet deadlines, costs, and standard targets. Formulated agendas and organized weekly chair management meetings. Implemented hardware standards and delivered quality customer service. Communicated status reports and issues to manager.
- Coordinated seamless migration of 70K clients from Windows XP to Windows 7 in a 6-month timeframe. Sent out notifications to each department of to notify of migration date, worked with IT staff providing information on the schedules, an addressed any concerns of migration issues.
- Played key role in completing award-winning destination store project by managing vendors and resolving problems throughout store builds. Effectively managed success of key performance metrics and worked with supplier teams to build strong relationships and streamlined the process of improvement.
- Spearheaded numerous small to large scale migration projects from Windows 8 to IE version updates as well as JRE updates across the enterprise. Coordinated testing of over 1.5K internal applications to ensure apps met newly changing standards.
- Supervised construction of retail furniture from design to production phase, providing IT input on equipment placement, wiring placement, and EUS accessibility to get to the hardware.
Senior Technical Analyst
VERIZON WIRELESS
01.2005 - 01.2010
- Skillfully administered staff to ensure OS image changes for Windows XP and Windows NT were completed on schedule and worked on all hardware platforms. Administered vendors augmenting capacity to deliver upgraded hardware in time while reducing lead time. Monitored and regulated hardware standards across the enterprise. Motivated and trained staff to maximize productivity and promoted professional development.
- Additional Roles: Technical Analyst
Education
Master of Science (MS) - Computer Information Systems
University of Phoenix
Tempe, AZBachelor of Science (BS) - Computer Science, Business Administration
Montclair State University
Montclair, NJSkills
- Team Leadership
- Service Now
- Network Infrastructure
- Network Security
- Cloud based Deployment
- Stakeholder Communication
- Risk Mitigation
- Process Improvement
- Cost Control
- Project Mgmt Software
- Vendor Mgmt
- It budgeting
- Project Mgmt Software
- Resource Planning
Timeline
Senior Technical Infrastructure Project Manager
Blue Mantis
01.2023 - Current
Senior Technical Project Manager Philadelphia and Upstate NY Switch, Engineering
T-MOBILE
01.2016 - 01.2023
Senior Member Technical Staff, Systems Engineering
VERIZON WIRELESS
01.2015 - 01.2016
Senior Technical Analyst
VERIZON WIRELESS
01.2005 - 01.2010
Bachelor of Science (BS) - Computer Science, Business Administration
Montclair State University
Master of Science (MS) - Computer Information Systems
University of Phoenix
Similar Profiles
Jeffrey AgyepongJeffrey Agyepong
Web Developer at Mint MantisWeb Developer at Mint Mantis
Ignacio AhumadaIgnacio Ahumada
Carpenter Foreman at Mantis MaintenanceCarpenter Foreman at Mantis Maintenance
Sarah BeukesSarah Beukes
Reservations Manager at Nungwi Dreams by MantisReservations Manager at Nungwi Dreams by Mantis
Angelina FoschiniAngelina Foschini
College Student at Sacred Heart UniversityCollege Student at Sacred Heart University
Jonathan RodriguezJonathan Rodriguez
Volunteer at Meals on WheelsVolunteer at Meals on Wheels