Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carissa Curry

Jacksonville

Summary

Dynamic professional with extensive experience at P&K Midwest, excelling in customer service and appointment scheduling. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in record management and payment processing, consistently delivering organized and efficient support to service operations.

Overview

9
9
years of professional experience

Work History

Service Writer

P&K Midwest
Keystone
08.2022 - Current
  • Assisted customers with service inquiries and appointment scheduling.
  • Communicated service recommendations to customers based on technician reports.
  • Maintained organized records of service history for customer vehicles.
  • Processed customer payments and managed billing inquiries efficiently.
  • Provided administrative support to the service department as needed.
  • Identified needs of customers promptly and efficiently.

Administrative Assistant

P&K Midwest
Keystone
06.2021 - 08.2022
  • Managed daily office operations and maintained organized filing systems.
  • Coordinated schedules and appointments for team members and executives.
  • Handled incoming calls and directed inquiries to appropriate personnel.
  • Maintained inventory of office supplies and processed purchase orders.
  • Facilitated communication between departments to streamline workflows.
  • Organized company events and team-building activities to enhance collaboration.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Cashier

Keystone Mini Mart
Keystone
01.2017 - 06.2021
  • Processed customer transactions efficiently with cash register and payment systems.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained cleanliness and organization of the checkout area throughout shifts.
  • Trained new staff on checkout procedures and customer service standards.
  • Resolved customer complaints calmly to ensure a positive shopping experience.

Education

Associate of Arts - Liberal Arts

Kirkwood Community College
Cedar Rapids, IA
05-2021

Skills

  • Customer service
  • Appointment scheduling
  • Record management
  • Payment processing
  • Parts ordering
  • Customer relationship management
  • Effective communication
  • Administrative support
  • Attention to detail
  • Conflict resolution
  • Warranty claims processing

References

References available upon request.

Timeline

Service Writer

P&K Midwest
08.2022 - Current

Administrative Assistant

P&K Midwest
06.2021 - 08.2022

Cashier

Keystone Mini Mart
01.2017 - 06.2021

Associate of Arts - Liberal Arts

Kirkwood Community College

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