Carissa Della-Pietra
Jupiter,USA
Summary
Dynamic business professional seeking growth within a forward-thinking organization that values skill development and innovation. Committed to embracing new challenges while leveraging expertise to drive team success and enhance overall performance. A proactive approach to problem-solving and collaboration ensures a positive impact on organizational goals. Prepared to contribute to a thriving team environment and support the company's mission with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Account Manager Lead
NexCore Services
11.2023 - Current
- As an Account Manager Lead in the fire protection industry, I oversee a team of field technicians to ensure timely, compliant completion of fire safety inspections and maintenance services. I coordinate directly with clients to schedule work, address service needs, and ensure all inspections meet local and national fire codes. My role requires strong organizational and leadership skills, as I manage workflow, monitor technician performance, and maintain clear communication between clients and internal teams. I also handle reporting, resolve service issues, and ensure documentation is completed accurately for regulatory compliance and client records.
Shopper
Shipt
01.2020 - 11.2023
- As a Shipt Shopper, I provided same-day grocery delivery services by carefully selecting and delivering items from local stores to customers. My responsibilities included reviewing customer orders, shopping efficiently and accurately, communicating with customers regarding substitutions or preferences, and ensuring timely, professional delivery. The role required strong time management, attention to detail, and excellent customer service skills to consistently meet high expectations and ensure a positive shopping experience.
Sales & Customer Service
Omaha Steaks
11.2021 - 11.2022
- In this role, I provided high-quality customer support and sales assistance in a fast-paced, remote environment. My responsibilities included answering inbound calls, assisting customers with placing orders, resolving product or delivery issues, and recommending products to enhance the customer experience. I consistently met or exceeded performance targets in areas such as sales conversion, call handling time, and customer satisfaction. I utilized CRM systems and order management tools to process transactions accurately and maintained a professional, friendly approach to build customer loyalty and trust. This position required strong communication skills, attention to detail, and the ability to handle high call volumes efficiently while maintaining a customer-first mindset.
Office Manager
Ralph Della-Pietra Inc
06.2014 - 01.2017
- Experienced Office Manager responsible for overseeing day-to-day administrative operations, including payroll processing, HR support, accounts payable/receivable, and financial reconciliations. Managed insurance compliance, business permits, purchase orders, and tax filings while ensuring organizational accuracy and regulatory adherence.
Accounts Payable/Receivable Specialist, Human Resource Director, Payroll
Ideal Brands Ltd. LLC
06.2008 - 06.2014
- Handled full-cycle accounts payable and receivable, ensuring timely invoicing, payments, and collections. Processed payroll accurately and maintained employee records in compliance with HR policies and regulations.
Education
Accounting
University of Phoenix
High School Diploma - undefined
Wellington High School
01.2000
Skills
- Quickbooks
- ADP
- Microsoft Applications – Word, Excel, Outlook, Teams
- Excellent Customer Service & Sales
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Documentation and reporting
- Customer relationship management (CRM)
Timeline
Account Manager Lead
NexCore Services
11.2023 - Current
Sales & Customer Service
Omaha Steaks
11.2021 - 11.2022
Shopper
Shipt
01.2020 - 11.2023
Office Manager
Ralph Della-Pietra Inc
06.2014 - 01.2017
Accounts Payable/Receivable Specialist, Human Resource Director, Payroll
Ideal Brands Ltd. LLC
06.2008 - 06.2014
High School Diploma - undefined
Wellington High School
Accounting
University of Phoenix