Carissa Donald
Tulsa,Ok
Summary
Detail-oriented Accounting Student with1 years left until graduation. SKILLS People-oriented Goal-oriented Friendly demeanor Strong work ethic Accounting Student Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
13
13
years of professional experience
Work History
Part-Time Clerk
Quiktrip
11.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales by 25%
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
Payroll Generalist
Quiktrip
12.2022 - 07.2023
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed payroll data entry and processing for 30000 employees to comply with predetermined company guidelines.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Completed payroll accurately and timely to meet employee expectations.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Processed timecards and payroll data for team of employees.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Tracked employee vacation, sick and personal time.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed manual checks for employees in accordance with company policies.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Managed payroll data entry and processing for 30000 employees to comply with predetermined company guidelines.
- Reviewed time records for 30000 employees to verify accuracy of information.
- Assisted management in developing and tracking payroll budgets.
- Developed and implemented new payroll policies and procedures according to changing laws and regulations.
- Generated reports to track employee time and attendance.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Maintained confidentiality of employee records and payroll information.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Associate
JCPENNYS
09.2016 - 02.2018
- Organized racks and shelves to maintain the visual appeal of the store
- Developed positive customer relationships through friendly greetings and excellent service
- Stocked shelves and supplies and organized displays
- Helped customers with questions, problems and complaints in person and via telephone
- Greeted customers and ascertained customers\' needs
- Demonstrated use and care of merchandise
- Answered questions regarding the store and its merchandise
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Associate
Macys
06.2015 - 10.2016
- Built a motivated warehouse team of [Number] well-trained staff
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Led warehouse improvement initiatives to advance operational efficiencies
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- Demonstrated use and care of merchandise
- Stocked shelves and supplies and organized displays
- Trained and served as a peer coach for new sales associates.
Fast LearnerDetail OrientedHighly Dependable, Boatswains Mate | United States Navy
04.2010 - 04.2015
- Created periodic reports comparing budgeted costs to actual costs
- Suggested budgetary changes to increase company profits
- Counted cash drawers and made bank deposits
- Reordered inventory when it dropped below predetermined levels
- Hired, trained and evaluated personnel in sales and marketing
- Prepared and administered preventative maintenance work orders
- Performed routine preventive maintenance to ensure that building systems operated efficiently
- Mixed water and detergents in containers to prepare chemical cleaning solutions
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Polished glass surfaces and windows
- Washed, cleaned and disinfected water coolers
- Cleaned and buffed tile floors using industrial cleaning equipment
- Polished all metal hardware fixtures
- Disinfected and mopped bathrooms to keep them sanitary and clean
- Maintained appropriate filing of personal and professional documentation
- Screened personal and business calls and directed them to the appropriate party
- Responded to fire, crash and rescue calls
- Responded to emergency fire alarms quickly and effectively
- Painted surfaces using brushes, spray guns and paint rollers
- Applied putty, wood filler, speckling and caulks to prep uneven surfaces
- Applied primer, paints, varnishes and lacquers to walls and surfaces
- Painted indoor areas such as hallways, bathrooms and lobbies
- Maintained thorough and accurate records of all disposed paint, paint tools and cleaning rags
- Cleaned and properly stored all paint equipment and supplies at end of each work day
- Taped around windows and fixtures prior to painting walls.
Education
Bachelor of Science - Accounting
Strayer University
Norfolk, VA01.2022
Skills
- Microsoft Office
- Loss Prevention Goals Monitoring
- Email Correspondence
- Employee Timesheet Processing
- Stocking and Replenishing
- Verbal and Writing Communication
- Mail Processing
- Data Entry and 10-Key
- Customer Satisfaction
- Office Supplies and Inventory
- Sales Expertise
- Spreadsheet Development
- Telephone Etiquette
- Update Records
- Monetary Transactions
- Basic Bookkeeping
- Peer Relationships
- Organizational Management
- Office Machine Operation
Timeline
Payroll Generalist
Quiktrip
12.2022 - 07.2023
Part-Time Clerk
Quiktrip
11.2021 - Current
Associate
JCPENNYS
09.2016 - 02.2018
Associate
Macys
06.2015 - 10.2016
Fast LearnerDetail OrientedHighly Dependable, Boatswains Mate | United States Navy
04.2010 - 04.2015
Bachelor of Science - Accounting
Strayer University
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