Carissa Donaruma
Harrah,OK
Summary
Accomplished Beverage Manager at Ramsay's Kitchen, adept in inventory management and customer engagement. Leveraged strong relationships with suppliers and innovative training initiatives to enhance service quality and operational efficiency. Demonstrated expertise in menu development and promotions planning, significantly improving profitability and guest satisfaction. Excelled in fostering team productivity and implementing cost-control measures.
Overview
8
8
years of professional experience
Work History
Beverage Manager
Gordon Ramsay North America
09.2023 - Current
- Develop ongoing training initiative to improve beverage knowledge of serving employees.
- Develop and maintain relationships with key suppliers for smooth communication and to meet required expectations.
- Analyze market conditions to make informed decisions on pricing and purchasing strategies.
- Monitor and analyze performance metrics to control quality standards.
- Manage invoicing and payment processing operations.
Assistant General Manager
Bar K Dog Bar
10.2022 - 10.2023
- Oversee the hiring process and conduct staff training for 50+ employees
- Enforcing and educating staff members on personnel policies, labor laws, safety and security policies
- Accountable for budgeting, cost control and full profit and loss
- Effectively coordinating daily operations, resulting in greater productivity and higher levels of staff and guest satisfaction
- Responsible for upholding the highest standards of food and beverage service
- Analyze operational issues and develop corrective action plans to improve overall performance, services, and safety.
General Manager
Ted's Tacos & Cantina
08.2021 - 10.2022
- Managed budget implementations, employee reviews, training, and schedules
- Developed and maintained relationships with guests and suppliers through account development
- Implemented operational strategies and effectively built guest and employee loyalty
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Built and leveraged community relationships to drive business and maximize catering programs.
Assistant General Manager
Ted's Café Escondido
05.2016 - 07.2021
- Developed, managed, and maintained budgets
- Analyze and troubleshoot any discrepancies on the GL on a weekly basis to ensure P&L accuracy
- Created and further developed cross-training techniques and processes to further cultivate employee commitment and capabilities across several positions
- Established new policies and procedures to better ensure the safety of all staff members and guests
- Assessed all monthly and quarterly audits to develop corrective action plans
- Oversaw scheduling of 40+ employees
- Developed sanitation and preventative maintenance procedures
- Controlled all hiring and terminations
- Coordinated monthly and weekly staff meetings
- Performed all management evaluations to better develop fellow managers
- Handled all day-to-day operations
- Developed members of management and staff members to be knowledgeable in all aspects of their assigned job duties
- Performed all weekly and monthly administrative and food ordering
- Established quality control techniques and recommend process improvements to extend efficiency.
Education
Oklahoma State University - Oklahoma City
Oklahoma City, OKSkills
- Customer Engagement
- Business Development
- Strategic Sourcing
- Operations Management
Timeline
Beverage Manager
Gordon Ramsay North America
09.2023 - Current
Assistant General Manager
Bar K Dog Bar
10.2022 - 10.2023
General Manager
Ted's Tacos & Cantina
08.2021 - 10.2022
Assistant General Manager
Ted's Café Escondido
05.2016 - 07.2021
Oklahoma State University - Oklahoma City