Carissa Dunigan
Dublin,CA
Summary
Results-driven Service Management professional with a strong background in optimizing service operations and elevating customer satisfaction. Proven leader with experience overseeing teams, streamlining workflows, and improving service delivery in fast-paced, high-pressure environments. Successfully developed and implemented training and quality assurance programs from the ground up, enhancing team performance, service consistency, and operational standards. Adept at strategic planning, cost reduction, and operational efficiency, using sound judgment and independent decision-making to drive measurable organizational success. Recognized for strong communication skills, team development expertise, and effective problem-solving that strengthens both employee performance and customer experience.
Overview
11
11
years of professional experience
Work History
Service Manager
Bay Home & Window
Pleasanton, CA
09.2022 - Current
- Streamlined service operations, increasing efficiency in project management and resource allocation.
- Developed training programs for staff, improving team performance and service delivery standards.
- Implemented quality control measures, ensuring adherence to industry regulations and company policies.
- Coordinated cross-departmental communication to resolve customer issues promptly and effectively.
- Analyzed service data to identify trends, driving strategic improvements in service offerings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Project Manager
Bay Home and Window
Pleasanton, CA
04.2020 - 09.2022
- Developed project plans, timelines, and resource allocation strategies.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Mentored junior project managers in best practices and project management methodologies.
- Facilitated stakeholder meetings to align project goals with organizational objectives.
- Analyzed project performance metrics to drive continuous improvement initiatives.
Live Event Marketing Supervisor
Bay Home And Window
Pleasanton, CA
10.2016 - 04.2020
August 2019 - Senior Live Event Marketing Supervisor
November 2018 - Live Event Marketing Supervisor
October 2018 - Senior Lead Demonstrator
March 2017 - Lead Demonstrator
- Live event trouble shooter
- Operation optimizer
- Developed and led team training
- Developed team communications for marketing and training meetings
- Created social media annual calendar and posts
- Developed and led marketing team in office and at various events surpassing all sales goals
- Oversaw and executed customer service
- Specialized in recruiting well-qualified candidates
Sales Associate
Sunglass Hut
Stockton, CA
05.2015 - 03.2016
- Boosted sales by enhancing product presentations and advertising
- Trained and developed new sales team associates
Education
in Progress - Business Administration
Modesto Junior College
Modesto, CABachelor of Science - Business Administration
University of Phoenix
Tempe, AZ08-2026
Skills
- Live event marketing
- Recruiting
- Office administration
- Microsoft word
- Microsoft excel
- Google tools
- Salesforce
- DocuSign
- Employee training and development
- Operational efficiency and process optimization
- Policy and procedure enforcement
- Service quality and project management
- Analytical thinking
- Verbal and written communication
- Team building
Timeline
Service Manager
Bay Home & Window
09.2022 - Current
Project Manager
Bay Home and Window
04.2020 - 09.2022
Live Event Marketing Supervisor
Bay Home And Window
10.2016 - 04.2020
Sales Associate
Sunglass Hut
05.2015 - 03.2016
in Progress - Business Administration
Modesto Junior College
Bachelor of Science - Business Administration
University of Phoenix