Carissa Fennell
Henderson,NV
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Assistant
New Films International
Las Vegas, NV
03.2025 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Aided CEO in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
Volunteer Coordinator
Dam Short Film Festival
Boulder City, NV
10.2024 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
- Developed and maintained volunteer database, facilitating effective communication and scheduling.
- Fostered partnerships with local organizations, expanding volunteer opportunities and community impact.
Legal Assistant
Griffin Law Group
Henderson, NV
10.2024 - 03.2025
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Streamlined communication between legal team members, fostering collaborative work environment.
Medical Billing Specialist
Anthem Injury Law
Las Vegas, NV
07.2023 - 10.2024
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Baker/Cake Decorator
The Cupcakery
Las Vegas, NV
09.2022 - 07.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
Lead Barista/Server
Baguette Cafe
Las Vegas, NV
03.2022 - 10.2022
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
Barista
Royal Coffee Roasting
Las Vegas, NV
01.2022 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Social Media Content Moderator
TikTok
Las Vegas, NV
06.2021 - 06.2022
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Acquired in-depth knowledge of content areas to provide effective edits.
Barista/Cashier
Perk Up Coffee Shop
Las Vegas, NV
06.2020 - 07.2021
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Lead Barista/Supervisor
Starbucks
Las Vegas, NV
07.2018 - 07.2021
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
Theater Manager
REGENCY THEATRES
Las Vegas, NV
03.2013 - 08.2018
- Enhanced patron experience through excellent customer service and timely resolution of issues or concerns.
- Organized community outreach programs to increase visibility within the local arts scene and encourage greater public engagement.
- Developed and maintained strong relationships with local businesses, securing sponsorships and partnerships for theater events.
- Oversaw box office operations, managing ticket sales processes and ensuring accurate financial reporting.
- Interacted well with customers to build connections and nurture relationships.
Education
Technical school - Business Marketing
ITT Technical Institute
Las Vegas, NV05.2016
Skills
- Organizational skills
- Schedule Planning
- Appointment Setting
- Photo and Video Editing
- Photography
- Event planning
- Writing skills
- Marketing (4 years)
- Sales Management
- Negotiation
- Time management
- Leadership
- Strategic partnerships
- Management
- Microsoft Office
- Customer relationship management
- Business development
- Social media marketing
- Budgeting
- Adobe Lightroom
- Social Media Management
Certification
- Driver's License
- Certified Professional Coder
Timeline
Personal Assistant
New Films International
03.2025 - Current
Volunteer Coordinator
Dam Short Film Festival
10.2024 - Current
Legal Assistant
Griffin Law Group
10.2024 - 03.2025
Medical Billing Specialist
Anthem Injury Law
07.2023 - 10.2024
Baker/Cake Decorator
The Cupcakery
09.2022 - 07.2023
Lead Barista/Server
Baguette Cafe
03.2022 - 10.2022
Barista
Royal Coffee Roasting
01.2022 - 06.2022
Social Media Content Moderator
TikTok
06.2021 - 06.2022
Barista/Cashier
Perk Up Coffee Shop
06.2020 - 07.2021
Lead Barista/Supervisor
Starbucks
07.2018 - 07.2021
Theater Manager
REGENCY THEATRES
03.2013 - 08.2018
Technical school - Business Marketing
ITT Technical Institute