Carissa Greene-williamson
Leland,US
Summary
I am a self motivated individual with multiple abilities, customer service being at the top of the list, i am committed to whomever I work for and go above and beyond to fulfill all work duties Retail merchandising experience Daily workflows Training development aptitude Strong interpersonal skills Quick learner Skilled problem solver Customer service
Overview
9
9
years of professional experience
Work History
Cleaner Supervisor
Dirt Busters Cleaning Services
02.2024 - 02.2025
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Continuously updated knowledge of industry standards, regulations, and best practices through participation in professional development courses and conferences.
Cleaner
Bald Head Island Services
11.2022 - 08.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Shift Leader
Hardees
02.2021 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Shift Leader
Dollar General
01.2019 - 09.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Shift Leader
Insomnia Cookies
03.2016 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Diploma -
Cathy’s High School
Delco, NC06.2017
Skills
- Waste disposal
- Health and safety
- Policy enforcement
- Chemical handling
- Customer service-focused
- Supply inventory management
- Quality assurance
- Performance improvements
- Training and mentoring
- Staff training and development
- Cleaning and sanitation
- Problem-solving
- Stock inventory management
- Reliable
- Hardworking
- Dedicated
- Quick learning
Timeline
Cleaner Supervisor
Dirt Busters Cleaning Services
02.2024 - 02.2025
Cleaner
Bald Head Island Services
11.2022 - 08.2023
Shift Leader
Hardees
02.2021 - 12.2021
Shift Leader
Dollar General
01.2019 - 09.2019
Shift Leader
Insomnia Cookies
03.2016 - 06.2019
Diploma -
Cathy’s High School
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