Carissa Grindstaff
Falls Church,VA
Summary
I am well organized and dedicated member of staff with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Self-motivated work ethic to perform effectively in independent or team environment. It’s in my nature to have an initiative, being responsible and making my work place a hospitable atmosphere. I’ve worked for more than 10 years now I manage to master a great customer service to each and every clients or co-worker I work with. Having a passion to help out and satisfy the needs of my clients gives me strength to work harder.
I easily adapt with new environment, my willingness to learn new task gives me an opportunity to grow and be wiser with what I do.
Overview
13
13
years of professional experience
Work History
FRONT DESK RECEPTIONIST
Embassy of the Republic of Mozambique
12.2019 - Current
- Assists clients with consular and embassy inquiries and other information that regards with the Embassy
- Support the consular in issuing visa when he is not available
- Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them
- Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested
- Manage the building log of who is entering and exiting the building
- Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup
- Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone
- Maintains cleanliness and orderliness of the Embassy.
FRONT DESK RECEPTIONIST /ENCODER/ CUSTOMER SERVICE REPRESENTATIVE
Atlas Visa Services
04.2019 - 11.2019
- Address all the clients questions and helping them out in applying for a visa or US passport
- Assist the clients with their application in applying a visa in any countries they plan on going may it be tourist, business, or residence visa
- Mail and receiving packages
- Coordinating with the Embassy with an up to date rules and regulation in applying a visa
- I also keep informed our customers with the status of their application
- Manage the billing
- This goes with collecting and charging them with the fees implies
- Keep organized all the clients and companies information.
SENIOR PRODUCT DATA ANALYST
Depository Trust Clearing Corporation (DTCC)
01.2016 - 02.2018
- Day to day product responsibility for non-execution/project specific terms in support of the Regional Product Manager, Delivery Manager, Product Manager, ETD Manager or Global Product Manager, where applicable
- Support Regional Product Managers, Analysis, Design and/or the overall Global Product Manager in aspects of the products management through business metrics and reporting
- 3rd line Client Operations/Product Support, where applicable of identify training opportunities
- Establish baseline support metrics by tracking metrics and tying escalations to resolution data in Client Contact Care (CCC), knowledge Management System (KMS)
- Post mortem participation and reporting (some client required outage messaging) including action item, identification, management tracking, defect triage tracking, including submitting enhancement requests where applicable and providing prioritization recommendations to the Delivery Manager
- Outage Coverage Responsibility for driving complex project or initiatives outside of the launch activities and related to deployment, such as migrations, transitions or retirements (i.e., OG Migration, Alert Data Quality efforts) where role will need to work cross functionality to establish functional estimate; planning commitments and track, monitor and communicate success
- Reports to Regional Product Manager, Delivery Manager, Product Manager or Global Product Manager depending on the key activities being performed
- Engages into different trainings for personal improvement
- Produced reports and deliverables in a timely manner while maintaining quality of data.
PRODUCT DATA ANALYST
Depository Trust Clearing Corporation (DTCC)
10.2013 - 01.2016
- Process reports for clients who are subscribers of company's product Omgeo Benchmarks
- Performs thorough analysis on assigning and checking fund strategies managed by global brokers and investment managers who are clients of Omgeo - DTCC
- Reach out and answer clients Benchmarks related issues escalated to the Team Process information about fund strategies, using acceptable methods, techniques and proper sources
- Review the quality of information input in Omgeo Data Services Application and provide measures to resolve issues arise.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Co. Philippines
09.2010 - 04.2013
- Handle customers’ concerns and resolve each issue on the account or purchase item
- Technical walkthrough on some issues.
ENCODER OFFICE STAFF
Marie France
06.2012 - 08.2012
- Records every procedure done to a client
- Balancing clients accounts.
Education
Bachelor of Science - Nursing
Philippine Women’s University
Philippine Womens University Philippines12.2009
Skills
- Proficient in Microsoft Office (Word, Advance Excel, Power Point, Adobe)
- Dependable, Enthusiastic and resourceful
- Have a strong value work ethics
- Can easily adapt to new environment and work place
- Problem solver, Team player, worked well under pressure
- Excellent communication skills written and verbal (Fluent in English)
- High quality administrative/ clerical and technical support
- Front Office Management
- Organizing and managing files Sensitive Information Handling
- Expert with Customer Service
- Hospitality Services
- Knows how to time manage
- Researching Skills
- Listening Skills
- Problem-Solving Skills
Personal Information
- Age: 35
- Gender: Female
- Visa Status: A2 Visa (foreign Government employment)
- Nationality: Filipino
References
JEROME ANDREWS, Benchmark Manager (Depository Trust & Clerical Corporation),
Jerome.andrew@gmail.com
KATRINA MALIWAT, Benchmark Manager (Depository Trust & Clerical Corporation)
kmaliwat@DTCC.com
TALAL M. AL KAISSI, Sr. Advisor Commercial Affairs & Special Projects & Director of US / U.A.E Space Affairs,
UAE Embassy Trade and Commercial Office
Talal.kaissi@gmail.com
SAMI HAWA, Atlas Visa Services, Manager and Owner,
+1-703-725-6555
sami@atlasvisa.com
RAYMUND RUBIO, Consular Assistant, Embassy of the Republic of Mozambique
+1-571-234-9486
Raymond-216@hotmail.com
Timeline
FRONT DESK RECEPTIONIST
Embassy of the Republic of Mozambique
12.2019 - Current
FRONT DESK RECEPTIONIST /ENCODER/ CUSTOMER SERVICE REPRESENTATIVE
Atlas Visa Services
04.2019 - 11.2019
SENIOR PRODUCT DATA ANALYST
Depository Trust Clearing Corporation (DTCC)
01.2016 - 02.2018
PRODUCT DATA ANALYST
Depository Trust Clearing Corporation (DTCC)
10.2013 - 01.2016
ENCODER OFFICE STAFF
Marie France
06.2012 - 08.2012
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Co. Philippines
09.2010 - 04.2013
Bachelor of Science - Nursing
Philippine Women’s University
Similar Profiles
Carissa De Peralta GrindstaffCarissa De Peralta Grindstaff
Front Desk Receptionist at Embassy Of The Republic Of MozambiqueFront Desk Receptionist at Embassy Of The Republic Of Mozambique
Zibia LessidaZibia Lessida
Executive Assistant to the Ambassador at Embassy of Mozambique in FranceExecutive Assistant to the Ambassador at Embassy of Mozambique in France
Divin Harvey OLANGUE BOUESSODivin Harvey OLANGUE BOUESSO
Finance Department Assistant at Embassy Of The Republic Of Congo,Finance Department Assistant at Embassy Of The Republic Of Congo,