Carissa Guillen-Neria
Victorville,CA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
4
4
years of professional experience
Work History
Product Analyst
Big Lots Distribution Center
Apple Valley
05.2020 - 04.2022
- Developed and maintained product analytics dashboards to monitor key performance indicators.
- Created detailed reports for management on product performance and user experience.
- Generated weekly reports on key performance indicators for management review.
Waitress
Tokyo Sushi Bar
Victorville, CA
12.2019 - 03.2020
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in seating guests at tables or booths.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Responded to ad hoc cleaning duties at end of shift.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Developed positive relationships with regular customers through friendly conversation.
Waitress Supervisor
Linko Sushi
Apple Valley, CA
01.2019 - 12.2019
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Resolved customer complaints in a timely manner with professionalism.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Supervised waitstaff to ensure quality customer service and satisfaction.
Waitress/Server
Samuari Sushi
Hesperia, CA
05.2018 - 01.2019
- Set up tables in between patrons to reduce wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Processed payments accurately using cash registers or POS systems.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Assisted in seating guests at tables or booths.
- Developed positive relationships with regular customers through friendly conversation.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Answered questions about menu items, ingredients, and pricing.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Took orders for food and drinks and delivered them to guests.
Education
Associate of Science - Math & Science
Victor Valley College
Victorville, CA12-2022
Associate of Science - Public Health
Victor Valley College
Victorville, CA12-2022
High School Diploma -
Sultana High
Hesperia, CA06-2018
Skills
- Critical path identification
- Product alignment
- Fast Learner
- Typing speed 60 wpm
- Time management
- Attention to detail
- Medical terminology knowledge
- First aid and CPR certified
- Adaptable to changing environments
Timeline
Product Analyst
Big Lots Distribution Center
05.2020 - 04.2022
Waitress
Tokyo Sushi Bar
12.2019 - 03.2020
Waitress Supervisor
Linko Sushi
01.2019 - 12.2019
Waitress/Server
Samuari Sushi
05.2018 - 01.2019
Associate of Science - Math & Science
Victor Valley College
Associate of Science - Public Health
Victor Valley College
High School Diploma -
Sultana High