Carissa Haithcock
Fort Mill,SC
Summary
Experienced Field Service Coordinator with over 25 years of experience in Cabinet. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
25
25
years of professional experience
Work History
Field Service Coordinator Lead
ACPI /CABINETWORKS GROUP
Charlotte NC, NC
10.2016 - Current
- Led team of up to 8 service technicians in field activities.
- Maintained schedule of up to 40 service calls a day
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Reduced time to complete service calls and expertly retained key customers.
- Monitored work performance and quality to maintain standards.
- Facilitated communication between office personnel, subcontractors and customers.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
Inside Sales Cabinet Support
Carter Lumber
Charlotte, NC
03.2016 - 09.2016
- Assisted the Sales Specialist by Entering and placing orders with the appropriate Vendors
- Handled incoming service parts and requests and scheduled in a timely manor
- Kept lines of communication open between the Outside Sales Rep and the Customer to ensue that service is accurate and in a timely manner
- Completes required training and development courses
Inside Sales Cabinet Support
Masco
Charlotte, NC
05.1997 - 02.2016
- Facilitated communication between office personnel, subcontractors and customers.
- Reduced time to complete service calls and expertly retained key customers.
- Led team of up to service technicians in field activities.
- Maintained effective customer service by responding to service requests quickly
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Education
High School Diploma -
Olympic High School
Charlotte, NC06.1987
Skills
- Job Prioritizing
- Decision Making
- Worker Training
- Attention to Detail
- Time Management
- Adaptability and Flexibility
- Multitasking and Prioritization
- Documentation and Recordkeeping
- Spreadsheet Tracking
- Data Entry and Analysis
- Professional Communication
- Analytical and Critical Thinking
Timeline
Field Service Coordinator Lead
ACPI /CABINETWORKS GROUP
10.2016 - Current
Inside Sales Cabinet Support
Carter Lumber
03.2016 - 09.2016
Inside Sales Cabinet Support
Masco
05.1997 - 02.2016
High School Diploma -
Olympic High School
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