Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

CARISSA HARLEY

Springfield,KY

Summary

Dedicated Customer Service Specialist/Manager providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. I'm known for successfully handling escalated customer support issues, strong phone, and speaking skills. Punctual and responsible individual polished in navigating multiple computer systems and applications. I have several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Each day should begin with an upbeat, positive attitude, which in turn contributes to customer satisfaction a company success. I possess great organizational skills and can work with all types of customers. I'm currently looking for a new role where hard work and dedication will be highly valued and I can display my talents and share my love for taking care of people.

Overview

25
25
years of professional experience

Work History

Customer Service Manager

Bluegrass Ingredients, Inc.
Springfield, KY
11.2015 - Current
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels including confirming orders daily.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Work with our shipping departments to endure shipments are shipped in a timely manner and are setup according to company standards
  • Assist with inventory, production scheduling, and payments for our finance department

Lead Certified Pharmacy Technician

The Medicine Shoppe Pharmacy
Springfield, KY
08.2002 - 10.2015
  • Prepared monthly medication packets for patients/customers
  • Maintained accurate records of prescription orders and inventory.
  • Maintained patient profiles, including allergies, current medications.
  • Monitored expiration dates on all pharmaceuticals stored in the facility.
  • Conducted physical inventories of controlled substances according to established schedules.
  • Verified accuracy of data entry into computer system for new prescriptions.
  • Answered phone calls from customers seeking advice about their medications.
  • Identified potential drug interactions between multiple medications prescribed to patients.
  • Resolved customer complaints promptly and professionally according to company guidelines.
  • Provided drug information services to healthcare providers within the facility.
  • Provided direct supervision and training to pharmacy technicians.
  • Received incoming shipments of drugs from wholesalers or manufacturers.
  • Communicated with physicians regarding prescription refills and other inquiries.
  • Ensured compliance with state and federal regulations governing pharmaceutical services.
  • Processed insurance claims for prescriptions filled at the pharmacy.
  • Generated reports detailing sales, profits, and inventory levels, as requested by management.
  • Performed quality assurance checks on medications prior to dispensing.
  • Ordered drugs from wholesalers or manufacturers when needed for patient care.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Oversaw the ordering, receiving, and storage of pharmacy inventory.
  • Provided exceptional customer service, ensuring patient satisfaction and loyalty.
  • Maintained a clean and organized pharmacy workspace to ensure efficiency.

Production Line Worker

Inoac
Springfield, KY
04.2000 - 03.2002
  • Identified defective products during quality assurance inspections.
  • Cleaned work areas regularly to ensure a safe working environment.
  • Ensured all products were packaged correctly before shipping out.
  • Assembled components to produce finished products.
  • Used hand tools, power tools and other equipment to assemble components.
  • Loaded and unloaded materials from conveyor belts as required.

Education

High School Diploma -

Washington County High School
Springfield, Ky
05-1997

Computer Information Systems

St.Catherine College
Springfield, Ky

Skills

  • Customer service
  • Conflict resolution
  • Employee training
  • Inventory management
  • Team building
  • Communication skills
  • Regulatory compliance
  • Sales expertise
  • Problem solving
  • Report preparation
  • Performance evaluation
  • Data analysis
  • New hire training
  • Decision-making
  • Deadline oriented
  • Employee scheduling
  • Product knowledge
  • Talent development
  • Excellent time management skills
  • Focused on customer satisfaction
  • Client relations and retention
  • Account updates
  • Escalation handling
  • Team building and leadership
  • Customer focused
  • Microsoft outlook, word, and Excel
  • Cash handling
  • Turnover minimization

Affiliations

  • School Board Member for the last 12 years
  • Active in various school activities and volunteer at our county schools
  • Visit nursing homes and provide treats for patients

Accomplishments

  • School Board Member of the Year 2022

References

References available upon request.

Timeline

Customer Service Manager

Bluegrass Ingredients, Inc.
11.2015 - Current

Lead Certified Pharmacy Technician

The Medicine Shoppe Pharmacy
08.2002 - 10.2015

Production Line Worker

Inoac
04.2000 - 03.2002

High School Diploma -

Washington County High School

Computer Information Systems

St.Catherine College

Similar Profiles

CREATE PROFILE
CARISSA HARLEY