Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Activities
Work Availability
Interests
Affiliations
Timeline
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Carissa Hefta

Carissa Hefta

Riverview,FL

Summary

Licensed Real Estate Agent, Transaction Coordinator, Compliance Specialist, and Leasing Consultant with 19+ years of combined experience in Professional Residential Sales, Sales Transactions, Administrative Responsibilities, and a High Level of Customer Service. Strong Dedication, Contract Knowledge, Time Management, and Communication Skills all support to ensure a smooth process from building rapport with initial introductions, contract to close responsibilities, and beyond.

Overview

19
19

Years of Professional Experience

2
2

Certifications

Work History

Compliance Specialist & Real Estate Agent

LPT Realty
Tampa, FL
04.2023 - Current
  • Reviewed compliance documents for accuracy and adherence to regulations.
  • Monitored real estate transactions to ensure regulatory compliance and identify risks.
  • Conducted training sessions on compliance procedures for staff members.
  • Developed compliance checklists to enhance efficiency of review processes.
  • Communicated compliance updates promptly to team members.
  • Maintained accurate records of compliance monitoring activities.
  • Coordinated with departments to uphold established standards.
  • Checked documents for required signatures through thorough reviews.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
  • Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
  • Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.

Real Estate Agent

Align Right Realty
06.2020 - Current
  • Providing exceptional service, marketing, negotiations, and general sale.
  • Provide CMAs to determine market value.
  • Educating buyers in regards to purchasing property, financing options, assisting with inspections, and negotiating offers for the right price under the best terms.
  • Determining clients' needs and financial abilities to propose solutions that suit them.
  • Maintain and update listings of available properties, track the sale from contract to close, conduct and coordinate closings, conduct open houses, lead generation, and show homes for other agents on the team.
  • Cultivate relationships not only with clients, but also with banks, mortgage lenders, escrow, vendors, attorneys, & appraisers. Employ customer satisfaction and follow up efforts above and beyond the standard.
  • Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Advertised client properties through websites, social media, and real estate guides.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated contracts with buyers and sellers to maximize customer savings.

Transaction Coordinator

Contract 2 Close
02.2019 - 06.2022
  • Oversee all aspects of transactions from executed contract to closing.
  • Coordinate title/escrow, mortgage loan officer/process.
  • Coordinate inspections.
  • Regularly update and maintain communication with all parties.
  • Submit all necessary documentation for compliance.
  • Coordinate moving/possession schedules.
  • Schedule and coordinate closing.
  • Input all client information into client database.
  • Track 30/90/120 day follow ups.
  • Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
  • Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
  • Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
  • Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
  • Expedited closing times through proactive communication with agents, clients, and third-party vendors.
  • Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
  • Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
  • Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.

Executive Administrative Assistant

Keller Williams - Comstock Home Group
02.2019 - 06.2020
  • Answer phones, take messages, schedule appointments, prepare forms, documents, and correspondence.
  • Order supplies, mail newsletters, distribute reports, make travel arrangements and maintain electronic and paper filing systems.
  • Create marketing flyers as needed.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.

Listing to Contract Manager

Keller Williams - Comstock Home Group
01.2019 - 05.2020
  • Oversee all aspects of sellers transactions from initial contact to executed purchase agreement.
  • Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers' disclosures.
  • Consult & coordinate with sellers all property photos, staging, repairs, cleaning, signage, lockbox, access requirements & marketing activities.
  • Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation.
  • Coordinate showings & obtain feedback.
  • Provide proactive weekly feedback to sellers regarding all showings.
  • Coordinate all public open houses and broker open houses.
  • Input all listing information into MLS.
  • Submit all necessary documentation for compliance.
  • Maintain and update listings of available properties.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Compiled required documentation to keep contracts compliant with all state requirements.
  • Streamlined contract administration by implementing effective tracking tools and reporting systems.
  • Facilitated communication between internal teams and external partners, ensuring seamless collaboration throughout the contracting process.

Real Estate and Team Showing Agent

BHHS - Omaha's Elite
04.2015 - 01.2019
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Oversaw compliance with regulatory requirements, maintaining company's reputation.
  • Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
  • Implemented feedback system to gather client insights, driving continuous improvement.
  • Leveraged CRM software to track client interactions and identify sales opportunities.
  • Optimized scheduling system to ensure timely follow-ups with potential leads.
  • Tailored communication strategies to different client segments, improving engagement.
  • Prepared and presented contracts and other legal documents to clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Developed new business and managed new and existing clients.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.

Leasing Consultant

Eagle Run Homes
02.2013 - 01.2015
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Distributed and followed up on tenant renewal notices.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Participated in regular training sessions to stay current on industry trends and best practices.

Education

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Randall School of Real Estate

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Bert Rodgers School of Real Estate

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Tony Mesa Real Estate School

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Metropolitan Community College

High School Diploma - undefined

Papillion LaVista Senior High School

Skills

  • Dotloop
  • Docusign
  • KW Command
  • Boomtown
  • Follow Up Boss
  • CINC
  • MOJO
  • Forewarn
  • Batch Leads
  • Propwire
  • HubSpot
  • Kunversion
  • Skyslope
  • App Files
  • Yardi
  • G-suite
  • Microsoft Office applications
  • Outlook
  • MLS Advantage
  • Home Partners of America
  • List Reports
  • Breakthrough Broker
  • Air DNA
  • Paradym
  • Compliance documentation
  • Regulatory adherence
  • Transaction coordination
  • Client relationship management
  • Effective communication skills
  • Attention to detail
  • Problem solving strategies
  • Time management techniques
  • Team collaboration practices

Certification

  • NE Real Estate License, 2015-07-08
  • FL Real Estate License, 2023-10-26

Accomplishments

  • Top Agent by Sales Volume at Align Right
  • Agent of the Month at Omaha's Elite
  • Top Showing Agent at Omaha's Elite

Activities

  • Golf
  • Cooking
  • Animal Lover

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Golf

Cooking

Animal Activist

Travel

Affiliations

  • Rejuvenating Women

Timeline

Compliance Specialist & Real Estate Agent

LPT Realty
04.2023 - Current

Real Estate Agent

Align Right Realty
06.2020 - Current

Transaction Coordinator

Contract 2 Close
02.2019 - 06.2022

Executive Administrative Assistant

Keller Williams - Comstock Home Group
02.2019 - 06.2020

Listing to Contract Manager

Keller Williams - Comstock Home Group
01.2019 - 05.2020

Real Estate and Team Showing Agent

BHHS - Omaha's Elite
04.2015 - 01.2019

Leasing Consultant

Eagle Run Homes
02.2013 - 01.2015

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Randall School of Real Estate

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Bert Rodgers School of Real Estate

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Tony Mesa Real Estate School

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Metropolitan Community College

High School Diploma - undefined

Papillion LaVista Senior High School

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