Summary
Overview
Work History
Skills
References
Timeline
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Carissa Helmer

Lorton,VA

Summary

Dynamic professional with extensive experience at The John F. Kennedy Center for the Performing Arts, specializing in Tessitura database management and project leadership. Notable achievements include enhancing customer experiences and optimizing sales strategies, resulting in improved service delivery and client retention. Proven ability to mentor teams and foster cross-functional collaboration to drive organizational success.

Overview

12
12
years of professional experience

Work History

Manager of Subscriptions and Group Sales

The John F. Kennedy Center for the Performing Arts
Washington , DC
12.2024 - Current
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Produce marketing materials in collaboration with the Marketing and Design Department.
  • Utilized Tessitura for developing packages, discount codes, and pricing rules.
  • Collaborated with IT to analyze customer data to enhance sales, subscriptions, pricing, and packaging.

Subscriptions Assistant Manager

The John F. Kennedy Center for the Performing Arts
Washington, DC
08.2021 - 12.2024
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Enhanced customer experiences through proactive resolution of service-related issues.
  • Utilized Tessitura, Teams, and Asana to streamline processes and optimize performance.

Subscriptions Representative

The John F. Kennedy Center for the Performing Arts
Washington, DC
04.2014 - 08.2021
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Processed customer orders and collected payment information.
  • Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.

Box Office Supervisor

Woolly Mammoth Theatre
Washington, DC
06.2013 - 05.2016
  • Maintained box office records, including seating charts, ticket inventory, and financial information.
  • Managed the inventory of concessions and placed restock orders once the inventory reached a certain level.

Skills

  • Tessitura database
  • Project management
  • Sales strategy
  • Asana
  • Teams
  • Cross-functional team leadership

References

References available upon request.

Timeline

Manager of Subscriptions and Group Sales

The John F. Kennedy Center for the Performing Arts
12.2024 - Current

Subscriptions Assistant Manager

The John F. Kennedy Center for the Performing Arts
08.2021 - 12.2024

Subscriptions Representative

The John F. Kennedy Center for the Performing Arts
04.2014 - 08.2021

Box Office Supervisor

Woolly Mammoth Theatre
06.2013 - 05.2016
Carissa Helmer