Carissa Helmer
Lorton,VA
Summary
Dynamic professional with extensive experience at The John F. Kennedy Center for the Performing Arts, specializing in Tessitura database management and project leadership. Notable achievements include enhancing customer experiences and optimizing sales strategies, resulting in improved service delivery and client retention. Proven ability to mentor teams and foster cross-functional collaboration to drive organizational success.
Overview
12
12
years of professional experience
Work History
Manager of Subscriptions and Group Sales
The John F. Kennedy Center for the Performing Arts
Washington , DC
12.2024 - Current
- Conducted performance evaluations, providing feedback and coaching for team development.
- Produce marketing materials in collaboration with the Marketing and Design Department.
- Utilized Tessitura for developing packages, discount codes, and pricing rules.
- Collaborated with IT to analyze customer data to enhance sales, subscriptions, pricing, and packaging.
Subscriptions Assistant Manager
The John F. Kennedy Center for the Performing Arts
Washington, DC
08.2021 - 12.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced customer experiences through proactive resolution of service-related issues.
- Utilized Tessitura, Teams, and Asana to streamline processes and optimize performance.
Subscriptions Representative
The John F. Kennedy Center for the Performing Arts
Washington, DC
04.2014 - 08.2021
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Processed customer orders and collected payment information.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
Box Office Supervisor
Woolly Mammoth Theatre
Washington, DC
06.2013 - 05.2016
- Maintained box office records, including seating charts, ticket inventory, and financial information.
- Managed the inventory of concessions and placed restock orders once the inventory reached a certain level.
Skills
- Tessitura database
- Project management
- Sales strategy
- Asana
- Teams
- Cross-functional team leadership
References
References available upon request.
Timeline
Manager of Subscriptions and Group Sales
The John F. Kennedy Center for the Performing Arts
12.2024 - Current
Subscriptions Assistant Manager
The John F. Kennedy Center for the Performing Arts
08.2021 - 12.2024
Subscriptions Representative
The John F. Kennedy Center for the Performing Arts
04.2014 - 08.2021
Box Office Supervisor
Woolly Mammoth Theatre
06.2013 - 05.2016
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