Carissa Holliday
Valdosta,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Walmart
08.2024 - 07.2025
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
Mental Health Case Manager
Legacy Behavioral Health Services
09.2013 - 07.2024
- Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
- Managed over 200+ caseloads effectively, prioritizing urgent cases and ensuring timely followups.
- Coordinated care transitions between different levels of care, ensuring seamless continuity of services for clients during critical periods in their recovery journey.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Assisted clients in crisis situations by providing immediate support and coordinating necessary services.
- Advocated on behalf of clients to ensure they received the necessary accommodations at work or school settings to facilitate success despite challenges faced due to mental health issues.
- Appointment scheduling
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Treatment planning
Patient Access Representative
South Georgia Medical Center
08.2018 - 03.2022
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Billing Clerk
MIDS, Inc.
03.2008 - 11.2012
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Generated daily, weekly and monthly reports for billing department.
- Achieved significant reduction in outstanding receivables by implementing effective follow-up strategies on overdue accounts.
- Executed billing tasks and recorded information in company databases.
Education
Associate of Science - Business Administration And Management
Valdosta State University
Valdosta, GA05-2000
Skills
- Human resources operations
- Onboarding and orientation
- Legal compliance
- Training development
- Leadership development
- Succession planning
- HR analytics
- Employee support
- Policy making and enforcement
- Medication monitoring
- Suicide risk assessment
- Client advocacy
- Multidisciplinary collaboration
- Case documentation
- Care Coordination
- Goal setting
- Accounts receivable management
- Medical coding expertise
- Payment posting
- Customer service
- Organizational skills
- Professional communication
Certification
- SHRM - Society for Human Resource Management certification
- First Aid/CPR Certified
- CPI Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Manager
Walmart
08.2024 - 07.2025
Patient Access Representative
South Georgia Medical Center
08.2018 - 03.2022
Mental Health Case Manager
Legacy Behavioral Health Services
09.2013 - 07.2024
Billing Clerk
MIDS, Inc.
03.2008 - 11.2012
Associate of Science - Business Administration And Management
Valdosta State University