CARISSA HUMPHREYS
Tarpon Springs,FL
Summary
Strategic-thinking Sales Professional with 10 years of experience (3 of which are top management roles) in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. I possess a highly self-motivated entrepreneurial leader attitude with expertise on expanding network connections, introducing products, implementing pricing models, territory development and revealing customer needs to deliver solutions. Im creative in building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
13
13
years of professional experience
Work History
General Manager
Total Back Office Solutions LLC
Palm Harbor, FL
03.2023 - 05.2024
- Established and sustained valuable partnerships with key customers and business associates.
- Implemented effective strategies for budget management, forecasting, and staffing to optimize business performance.
- Negotiated contracts with vendors for services or supplies required by the company.
- Assisted in recruiting, training, motivating, coaching, evaluating personnel performance.
- Provided leadership in developing innovative approaches to improve customer service levels.
- Established policies and procedures for efficient operations of the business.
Training Manager
New Energy Solutions
Tarpon Springs, FL
06.2022 - 01.2023
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Conducted assessments to determine skill gaps of existing personnel.
- Provided coaching and mentorship programs for staff members.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Created post-training evaluation surveys to measure performance improvement.
Outside Sales Account Manager
Progressive Energy Solutions
Clearwater, FL
03.2022 - 06.2022
- Created and maintained records of all sales activities for accurate tracking.
- Generated leads through cold calling, networking events, and referrals.
- Developed and implemented sales strategies to increase customer base.
- Negotiated contracts with clients, ensuring long-term relationships.
- Built strong relationships with existing customers by providing superior service and support.
- Identified key decision makers within organizations in order to establish relationships with them that could lead to larger deals down the line.
Outside Sales Account Manager
New Energy Solutions LLC
Tarpon Springs, FL
08.2021 - 03.2022
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Identified key decision makers within organizations in order to establish relationships with them that could lead to larger deals down the line.
- Created detailed reports on daily, weekly, and monthly sales activity.
SERVER
Dante's Fire
Tucson, AZ
01.2020 - 03.2020
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
SERVER
Red Lobster
Tucson, AZ
07.2018 - 08.2019
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
SERVER
The Cabbage Shed
Elberta, MI
06.2017 - 05.2018
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
SERVER
Traks Bar & Grill
Brethren, MI
10.2014 - 05.2017
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Buffet Server
Little River Casino Resort
Manistee, MI
06.2011 - 06.2014
- Provided table service to guests by refilling drinks and clearing dishes.
- Monitored the buffet area to ensure adequate supplies of food were available throughout the shift.
- Maintained a clean and safe work environment by wiping down surfaces and sweeping floors.
- Informed guests of daily specials or menu changes when necessary.
- Adhered to all safety procedures while handling hot equipment or sharp objects.
- Performed opening and closing duties such as resetting tables and restocking supplies.
Education
Some College (No Degree) - General Studies
Ferris State University
Big Rapids, MISkills
- Certified through the state of Florida Department of Agriculture and Consumer Services until Nov 2024
- Proficient with all Microsoft office applications- emphasis on excel
- Prospect/Outbound/Cold-Calling
- Business Development
- Lead Generation
- Quality Control
- Staff Management
- Sales Pipeline Management
- Relationship Building
- Sales and Marketing
- Performance Evaluations
- Proficient in VICI DIAL ADMIN, SALESGENIE, DOCUSIGN, TEAMS
- Relationship building and management
- Forecasting and planning
References
- Robert Venuti Jr., The Bronx, New York, 917-807-1272
- Kim Tuthill, New Port Richey, FL, 34654, 727-768-6209
- Chelsea Wolfe, Grand Rapids, MI, 49525, 231-970-1207
Timeline
General Manager
Total Back Office Solutions LLC
03.2023 - 05.2024
Training Manager
New Energy Solutions
06.2022 - 01.2023
Outside Sales Account Manager
Progressive Energy Solutions
03.2022 - 06.2022
Outside Sales Account Manager
New Energy Solutions LLC
08.2021 - 03.2022
SERVER
Dante's Fire
01.2020 - 03.2020
SERVER
Red Lobster
07.2018 - 08.2019
SERVER
The Cabbage Shed
06.2017 - 05.2018
SERVER
Traks Bar & Grill
10.2014 - 05.2017
Buffet Server
Little River Casino Resort
06.2011 - 06.2014
Some College (No Degree) - General Studies
Ferris State University
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