Carissa Jones
Indianapolis,IN
Summary
Proven track record in enhancing customer loyalty and streamlining service operations at TJ Maxx, TJX Companies. Excelled in problem-solving and computer proficiency, significantly contributing to sales growth and operational efficiency. Demonstrated exceptional active listening and critical thinking skills, ensuring customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TJ Maxx, TJX Companies
11.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Panera Bread
01.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Lawrence Central High School
Indianapolis, IN06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
Timeline
Customer Service Representative
TJ Maxx, TJX Companies
11.2021 - 06.2023
Cashier
Panera Bread
01.2020 - 11.2021
High School Diploma -
Lawrence Central High School
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