Carissa Jones
Dickinson,TX
Summary
Versatile candidate with vast experience providing outstanding customer service and office support. Proven ability to handle a variety of tasks with accuracy, efficiency, and a high degree of professionalism. Demonstrated expertise in managing front office operations such as greeting visitors, answering phone calls, taking messages, and scheduling appointments.
Overview
6
6
years of professional experience
Work History
Escrow Assistant
Stewart Title Guaranty Company
06.2023 - Current
- Assisted customers with the escrow process, including answering questions and providing documentation.
- Maintained accurate records of all escrow accounts and transactions.
- Processed payments from buyers and sellers in a timely manner.
- Provided customer service through phone calls or emails promptly and professionally.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
WELLNESS COORDINATOR
The Joint Chiropractic
12.2022 - 06.2023
- Prepared and implemented budgets and strategic, operational, purchasing, and maintenance plans.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Handled frequent work process interruptions with flexibility and poise.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained detailed and accurate records of visitor requests and of calls received.
- Answered questions about organization and provided callers with address, directions, and other information.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Handled cash and credit card payments with accuracy.
- Signed for incoming deliveries and notified employees of packages.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Complied with privacy and confidentiality policies when communicating with callers and guests.
PERSONAL ASSISTANT
Red Diamond Realty
01.2019 - 12.2022
- Oversaw personal and professional calendars and coordinated appointments for future events.Maintained appropriate filing of personal and professional documentation.Responded to emails and other correspondence to facilitate communication and enhance business processes.Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.Organized and attended meetings and compiled related documents and reports.Sourced and ordered office equipment and supplies.Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Kept reception area clean and neat to give visitors positive first impression.Confirmed appointments, communicated with clients and updated client records.Answered central telephone system and directed calls accordingly.Responded to inquiries from callers seeking information.Managed multiple tasks and met time- sensitive deadlines.Provided clerical support to company employees by copying, faxing and filing documents.Corresponded with clients through email, telephone or postal mail.Answered phone promptly and directed incoming calls to correct offices.Aggregated and prepared documentation and reports for office meetings
- Distribution and filing.Kept records in CRM to maintain customer data.Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
College of The Mainland
Texas City, TX01.2016
Skills
- Document Filing And Retrieval Status Updates File Maintenance Goal Minded
- Transcribing Information Providing Feedback Proper Phone Etiquette Attention To Detail
- Data Research And Compilation Appointment Scheduling Call Screening Visitor Greeting
- Meeting Agenda Preparation Running Errands Multitasking And Organization Calendar Management
- Organizing And Preparing Meetings Call Routing Verbal And Written Communication Telephone Skills
- Time Management Greet Guests Process Payments Bank Deposits Critical Thinking
- Reminder Calls Active Listening Organization Skills Visitor Check-In Organization And Efficiency
- Making Appointments Call Answering And Routing Patient Reception
- File Management
- Schedule Coordination
- Attention to Detail
- Customer Service
Timeline
Escrow Assistant
Stewart Title Guaranty Company
06.2023 - Current
WELLNESS COORDINATOR
The Joint Chiropractic
12.2022 - 06.2023
PERSONAL ASSISTANT
Red Diamond Realty
01.2019 - 12.2022
College of The Mainland
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