Carissa Kerns
La Jolla,CA
Overview
5
5
years of professional experience
Work History
Beach Services
La Jolla Beach and Tennis Club
La Jolla, CA
05.2024 - Current
- Sets up, monitors, and maintains the beach.
- Delivers beach equipment as needed/Removes equipment and puts into storage at end of day.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Assists with trespassing violators or rule infractions.
- Maintains inventory at the club.
- Reports hazards.
Hostess
Manhattan Of La Jolla
La Jolla, CA
12.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Dog Walker
Jakes Mates
San Diego, CA
03.2022 - 08.2022
Waitress
Casa De Manana Retirement Community
La Jolla, CA
06.2019 - 05.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Associate of Science - Animal Biology
San Diego Mesa College
05.2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Guest Engagement
Timeline
Beach Services
La Jolla Beach and Tennis Club
05.2024 - Current
Hostess
Manhattan Of La Jolla
12.2022 - 08.2023
Dog Walker
Jakes Mates
03.2022 - 08.2022
Waitress
Casa De Manana Retirement Community
06.2019 - 05.2020
Associate of Science - Animal Biology
San Diego Mesa College