Hi, I’m
Carissa Koerner
Bartender/Bar Manager
Bradenton,FL
Summary
Reliable Bar Manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Driven leader with strong problem-solving and organizational skills .Excellent relationship-builder fostering repeat customers through professional service and friendly demeanor. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
14
years of professional experience
Work History
M2 Bar And GrillWilliston Park, NY
Bar-manager
05.2021 - 03.2023
Job overview
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing overall improvement over prior onboarding process.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Closed out cash register and prepared cashier report at close of business.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
M2 Bar And GrillWilliston Park, NY
Senior Bartender
04.2017 - 03.2020
Job overview
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, live music events, sporting events, private parties, fundraisers ,nights and weekends.
- Simulation-sly seated customers ,took orders, served the bar, dining room tables and outdoor seating area autonomously during lunch and happy hour with customer satisfaction.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers in a professional manner increasing sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Katwalk NYCManhattan, NY
Bartender/Cocktail Waitress
02.2009 - 07.2011
Job overview
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Greeted new customers, discussed specials, and took drink and food orders.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Everglades UniversitySarasota, FL
Bachelor Degree In Progress from Hospitality Management
University Overview
- Relevant Coursework: Hospitality Management & Restaurant Management
NYREINew York, NY
Licensed Real Estate Agent from Real Estate Salesperson
Queensborough Community College of The City University of New YorkOakland Gardens, NY
Associate Of Business Management from Real Estate And Insurance
05.2012
Skills
- Staff Training
- Team Leadership
- Social Media Marketing and Development
- Wine and Liquor Expertise
- Issue Resolution
- Team Meetings
- Complex Problem-Solving
- POS Terminal Operations Manager
- Front of House Management
- Delegating Assignments and Tasks
- Professional Relationships
- Sales Reporting
- Managing Reservations,Events and Large Parties
- Patron Engagement
- High-Volume Environments
- Advertising Revenue
- Dining Room Management
Timeline
Bar-manager
M2 Bar And Grill
05.2021 - 03.2023
Senior Bartender
M2 Bar And Grill
04.2017 - 03.2020
Bartender/Cocktail Waitress
Katwalk NYC
02.2009 - 07.2011
Everglades University
Bachelor Degree In Progress from Hospitality Management
NYREI
Licensed Real Estate Agent from Real Estate Salesperson
Queensborough Community College of The City University of New York
Associate Of Business Management from Real Estate And Insurance
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