Microsoft Office
Carissa Lee
Tulsa,OK
Summary
Accomplished Office Manager/Data Management Specialist with a proven track record at Anchored In Hope, enhancing office efficiency and customer satisfaction through expert data management and exceptional customer service. Skilled in document management and organizational tasks, I successfully streamlined processes, significantly improving data accuracy and operational workflow. My analytical approach and ability to multitask have consistently driven business improvements.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager/Data Management Specialist
Anchored In Hope
2019.06 - 2024.04
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Reduced data discrepancies by establishing clear guidelines for data input and standardization.
- Conducted periodic reviews of data processes, identifying areas for improvement and recommending solutions accordingly.
Office Coordinator/Office Data Entry Clerk
Dyslexia Center Of Tulsa
2013.03 - 2019.08
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Secured and protected data from unauthorized access by complying with security protocols.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Used computer software to store and retrieve data.
- Created spreadsheets for more efficient recordkeeping.
Patient Care Representative
Tulsa Pain Consultants
2017.10 - 2019.02
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Scheduled approximately 50 patients per week and made reminder calls.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Front Desk/Office Administrative Assistant
Tulsa Pediatric Urgent Care
Tulsa , OK
2016.02 - 2018.10
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Staffing Recruiter
Taber Staffing
Tulsa , OK
2014.10 - 2016.01
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Education
Bachelor of Science - Multidisciplinary
Oklahoma State University
Stillwater, OK 2022.06 - 2024.05
Associate of Arts - Psychology
Tulsa Community College
Tulsa, OK 2020.01 - 2022.05
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Payroll Processing
- Document Management
- Account Reconciliation
- Clear oral/written communication
- Billing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Spreadsheets
Google Drive
Square POS
Quickbooks
Timeline
Bachelor of Science - Multidisciplinary
Oklahoma State University
2022.06 - 2024.05
Associate of Arts - Psychology
Tulsa Community College
2020.01 - 2022.05
Office Manager/Data Management Specialist
Anchored In Hope
2019.06 - 2024.04
Patient Care Representative
Tulsa Pain Consultants
2017.10 - 2019.02
Front Desk/Office Administrative Assistant
Tulsa Pediatric Urgent Care
2016.02 - 2018.10
Staffing Recruiter
Taber Staffing
2014.10 - 2016.01
Office Coordinator/Office Data Entry Clerk
Dyslexia Center Of Tulsa
2013.03 - 2019.08
Similar Profiles
Brendan BleickBrendan Bleick
Procurement Manager at Anchored Prints, Inc.Procurement Manager at Anchored Prints, Inc.
Jennifer LoweJennifer Lowe
Realtor at JPAR / Anchored Real Estate TeamRealtor at JPAR / Anchored Real Estate Team
Colton PaulhusColton Paulhus
CEO at Anchored Tiny HomesCEO at Anchored Tiny Homes