Carissa Linton
Liberty Lake,WA
Summary
Accomplished Operations Manager with a proven track record at I-90 Express Finishing, enhancing customer experience through effective engagement strategies and staff development. Excelled in building client relationships and supervising operations to boost revenue and satisfaction. Skilled in procedure writing and leveraging both dynamic communication and analytical skills to resolve complex issues and improve service delivery. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
16
16
years of professional experience
Work History
Operations Manager, Customer Experience
I-90 Express Finishing
2008.07 - Current
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Barista
Wake Up Call
2008.09 - 2014.09
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Helped management keep adequate supply on hand by notifying of shortages.
Customer Service
Emerald City Smoothie
2009.10 - 2012.03
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
- Communicated special requests and coordinated daily tasks working with teammates.
- Maintained, operated, set up and cleaned food preparation equipment.
- Operated POS system for quick order entry and cash drawer accuracy.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
Education
High School Diploma -
Central Valley High School
Spokane Valley, WA06.2010
Skills
- Staff Development
- Procedure writing
- Engagement strategy development
Timeline
Customer Service
Emerald City Smoothie
2009.10 - 2012.03
Barista
Wake Up Call
2008.09 - 2014.09
Operations Manager, Customer Experience
I-90 Express Finishing
2008.07 - Current
High School Diploma -
Central Valley High School
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