Handled inbound/outbound calls from membership, directed calls to appropriate sources, established new accounts, assisted with unlocking/resetting member access accounts, performed wire transfers, handled account errors/transaction disputes, granted advances on existing credit cards and loans, scanned documents into Onbase/Image system, raised ATM limits, and educated members on various SECU accounts.
Sr. Financial Services Representative at Global Credit Union, Previously Alaska USA Federal Credit Union, Joint Base ElmendorfSr. Financial Services Representative at Global Credit Union, Previously Alaska USA Federal Credit Union, Joint Base Elmendorf