Summary
Overview
Work History
Education
Skills
Timeline
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Carissa Mattox

Wichita

Summary

Hello, my name is Carissa Mattox, and I am a highly organized and customer-focused individual with experience in providing excellent customer service and managing multiple tasks efficiently. While pursuing my Finance major, I've developed a strong interest in the intersection of business and community impact, which draws me to this Corporate Social Responsibility Intern position. My background in customer service has honed my abilities in communication, time management, and organizational skills, which I believe will be valuable in supporting special event planning and volunteer engagement. I am eager to gain real-world experience in these areas, as well as in community investment tracking and reporting. This Corporate Social Responsibility internship excites me as it combines my growing financial skills with my desire to make a positive community impact. Furthermore, I am excited about the prospect of being a Corporate Social Responsibility Intern.

Overview

4
4
years of professional experience

Work History

Server

Olive Garden Restaurant
08.2024 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • These experiences have equipped me with strong interpersonal skills, the ability to manage time effectively, and a commitment to delivering outstanding service, all of which are highly transferable to the role of many jobs.

Summer Camp Volunteer

Swift Nature Camp
05.2024 - 08.2024
  • Utilized problem-solving skills to resolve camper conflicts.
  • Communicated with parents on child activities and behavior.
  • Created fun and educational activities for campers.
  • This experience significantly enhanced my ability to manage diverse responsibilities and provided me with valuable skills directly applicable to many jobs.

Sales Associate

Old Navy
07.2022 - 04.2024
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • This role required strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Fast Food Team Member

A&W
05.2021 - 04.2022
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Reduced customer wait times by quickly operating customer window and sales register.

Education

Currently Enrolled - Major- Finance Minor- Management

Wichita State University
Wichita, KS
05-2027

High School Diploma -

Marmaton Valley High School
Moran, KS
05-2022

Skills

  • Communication
  • Active Listening Skills
  • Team collaboration
  • Time Management
  • Problem Solving
  • Leadership
  • Professional appearance
  • Customer feedback management
  • Positive and professional
  • Multitasking and organization
  • Exceptional customer service

Timeline

Server

Olive Garden Restaurant
08.2024 - Current

Summer Camp Volunteer

Swift Nature Camp
05.2024 - 08.2024

Sales Associate

Old Navy
07.2022 - 04.2024

Fast Food Team Member

A&W
05.2021 - 04.2022

Currently Enrolled - Major- Finance Minor- Management

Wichita State University

High School Diploma -

Marmaton Valley High School