Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carissa McIntosh

Raymond

Summary

Program Director at Bridgewell with a proven track record in staff development and community engagement. Expert in strategic planning and budgeting, consistently exceeding performance indicators. Adept at fostering relationships and mentoring teams, enhancing productivity and job satisfaction while implementing effective training programs. Committed to promoting inclusivity and operational excellence.

Overview

11
11
years of professional experience

Work History

Program Director

Bridgewell
03.2013 - 01.2020
  • Coordinated staff meetings to explore innovative concepts and provide updates on program progress.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Monitored program performance to identify areas for improvement.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Maintained and updated project related documents.
  • Established program policies and procedures to comply with regulatory requirements.
  • Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
  • Consistently exceeded key performance indicators by adapting quickly to changes in program needs.

Store Manager

Rita's Ice
03.2009 - 11.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Directed inventory oversight, cash management, and store opening and closing tasks.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.

Dog Groomer

PetSmart
11.2009 - 09.2011
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Upheld safety standards to guarantee customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.

Education

Welding And Fabrication

Lynn Vocational Tech
Lynn, MA
06.2011

Skills

  • Relationship building
  • Effective leader
  • Program leadership
  • Staff development
  • Task delegation
  • Strategic planning
  • Personnel supervision
  • Customer service experience
  • Budgeting and financial management
  • Group and individual instruction
  • Training and development
  • Community engagement
  • Staff management
  • Documentation and reporting
  • Staff training
  • Performance evaluation
  • Data analysis
  • Community outreach
  • Budget management
  • Program planning

Timeline

Program Director

Bridgewell
03.2013 - 01.2020

Dog Groomer

PetSmart
11.2009 - 09.2011

Store Manager

Rita's Ice
03.2009 - 11.2013

Welding And Fabrication

Lynn Vocational Tech

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Carissa McIntosh