Carissa Medearis
Henderson
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Instrument Operator II
AtkinsRéalis
Henderson
05.2019 - Current
- Operated and monitored instrumentation systems for project execution and safety compliance.
- Documented instrument readings and inspection results accurately for reporting purposes.
- Utilized distance-measuring equipment such as theodolites and prisms.
- Prepared grids and determined vertical and horizontal controls.
- Surveyed locations to ascertain natural and man-made surfaces, assessing underground and underwater elements using electronic distance-measuring equipment.
- Utilized GIS software to compile and capture resource data from various maps, following specific data set guidance to achieve optimal results.
- Uploaded collected data to internal database for review and manipulation by quality control team.
Title Processor II
Cox Automotive
Las Vegas
06.2013 - 09.2018
- Processed vehicle titles for accuracy and compliance with state regulations.
- Coordinated title paperwork with dealerships and financial institutions effectively.
- Reviewed documentation to ensure completeness before submission to state agencies.
- Communicated with clients regarding title status and required documentation.
- Managed incoming title requests and prioritized workflow efficiently.
- Assisted in training new staff on title processing procedures.
- Processed paperwork for out-of-state vehicles requiring new titles.
- Generated monthly reports summarizing the volume of completed titles.
- Compiled reports detailing the status of pending title transactions.
- Researched and resolved discrepancies for titles received from dealerships.
- Provided customer service support related to titling questions or concerns.
- Collaborated with team members to resolve complex titling issues.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Shift Leader
CarMax
Henderson
06.2010 - 06.2013
- Supervised daily operations to ensure efficient workflow and team performance.
- Trained new employees on company policies and customer service standards.
- Resolved customer concerns promptly to maintain high satisfaction levels.
- Collaborated with management on staff scheduling and shift assignments.
- Implemented process improvements to enhance operational efficiency and safety.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Managed daily workflow and scheduled staff for adequate coverage.
- Monitored employee performance and provided feedback for improvement.
- Handled emergency situations with composure and in accordance with company guidelines.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed credit card payments and counted back change and currency with accuracy rate.
Education
Bachelor of Science - Cyber Security
University of Phoenix
Tempe, AZ 08.2024 - 05.2026
Associate of Science - Land Surveyor
Great Basin College
Elko, NV 08.2022 - 12.2022
Skills
- Data analysis techniques
- Cybersecurity fundamentals
- Communication skills
- Customer service
- Team collaboration
- Attention to detail
- Precision measurement
- Detecting and assessing problems
- Team supervision
- GIS applications
- Decision-making
- Task prioritization
- Problem-solving
- Analytical thinking
- Cybersecurity analysis
- Risk assessment
- Cloud security
- Data loss prevention
- Firewall configuration
- Scripting languages
- Ethical hacking
- Patch management
- Intrusion detection
- Network security
- Vulnerability assessment
- Penetration testing
- VPNs and Remote Access
- Security awareness training
- Data privacy
- Threat analysis
- Incident response
- Cybersecurity frameworks
Accomplishments
- Dean’s List 2025
- President's Club
- Consecutive Employee Of The Month
Timeline
Bachelor of Science - Cyber Security
University of Phoenix
08.2024 - 05.2026
Associate of Science - Land Surveyor
Great Basin College
08.2022 - 12.2022
Instrument Operator II
AtkinsRéalis
05.2019 - Current
Title Processor II
Cox Automotive
06.2013 - 09.2018
Shift Leader
CarMax
06.2010 - 06.2013