Carissa Millard
Auburn
Summary
Dynamic and results-oriented professional with extensive experience at Cody's USave Pharmacy, excelling in patient confidentiality and cash handling accuracy. Proven track record in enhancing customer satisfaction through effective communication and streamlined operations, while ensuring compliance with FDA and HIPAA regulations. Committed to fostering a positive team environment and optimizing workflows.
Overview
14
14
years of professional experience
Work History
Pharmacy Clerk
Cody's USave Pharmacy
06.2023 - Current
- Verified prescription information prior to entry in pharmacy computer system.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
Produce Manager
SpartanNash
01.2020 - 06.2023
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Assisted customers with produce questions.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Purchased produce following guidelines of marketing plan.
- Improved produce department efficiency by implementing streamlined inventory management processes.
Person in Charge
SpartanNash
06.2019 - 01.2020
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Worked with management team to implement proper division of responsibilities.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
- Maintained compliance with company policies, objectives, and communication goals.
Stocker
SpartanNash
05.2019 - 06.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Assistant Manager
Orscheln Farm & Home
08.2014 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Cashier
Orscheln Farm & Home
06.2011 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Master's Degree - Clinical Mental Health Counseling
Colorado Christian University
Denver, CONone Only Attended One Semester - Psychology
Peru State College
Peru, NEBachelor's Degree - Clinical Mental Health Counseling
Colorado Christian University
Denver, CO05.2023
Associate Of Arts And Sciences - Psychology
Highland Community College
Highland, KS05.2014
High School Diploma - General
Atchison County Community High School
Effingham, KS05.2012
Skills
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Verifying orders
- Inventory counting
- Cash handling accuracy
- Processing payments
- Supporting pharmacy operations
- FDA and HIPAA compliance
- Order coordination
Timeline
Pharmacy Clerk
Cody's USave Pharmacy
06.2023 - Current
Produce Manager
SpartanNash
01.2020 - 06.2023
Person in Charge
SpartanNash
06.2019 - 01.2020
Stocker
SpartanNash
05.2019 - 06.2019
Assistant Manager
Orscheln Farm & Home
08.2014 - 05.2019
Cashier
Orscheln Farm & Home
06.2011 - 08.2014
Master's Degree - Clinical Mental Health Counseling
Colorado Christian University
None Only Attended One Semester - Psychology
Peru State College
Bachelor's Degree - Clinical Mental Health Counseling
Colorado Christian University
Associate Of Arts And Sciences - Psychology
Highland Community College
High School Diploma - General
Atchison County Community High School
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