Carissa Mims
Consumer Banking
Williamston,NC
Summary
Developed comprehensive client management skills and adeptness in financial advisory within fast-paced banking environment. Expertise in building and maintaining client relationships, identifying financial needs, and providing tailored solutions. Looking to transition into new field, leveraging these skills to drive customer satisfaction and business growth.
Overview
3
3
years of professional experience
Work History
Associate Personal Banker
Wells Fargo
04.2025 - Current
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Responded to customer inquiries regarding new accounts and account services.
- Backed up teller team by handling needs of new and existing customers at main counter.
Associate Personal Banker
Wells Fargo
01.2024 - 04.2025
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Teller
Wells Fargo
03.2023 - 01.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Crew Trainer
McDonalds
03.2022 - 03.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
Education
Bachelor of Science - Finance
Johnson & Wales University
Providence, RI06-2026
Minor - Human Resources Management
Johnson & Wales University
Providence, RI06-2026
High School Diploma -
Washington High School
Washington, NC06.2022
Skills
- Effective at learning and implementing new concepts
- Detail-oriented
- Proficient in cash drawer management
- Client-focused problem solving
- Enthusiastic client relations
- Collaborative approach to optimize customer service
- Skilled in customer interaction and support
- Compliance-focused risk oversight
- Mentoring team members
- Engaging presentation skills
LANGUAGES
English
Timeline
Associate Personal Banker
Wells Fargo
04.2025 - Current
Associate Personal Banker
Wells Fargo
01.2024 - 04.2025
Teller
Wells Fargo
03.2023 - 01.2024
Crew Trainer
McDonalds
03.2022 - 03.2023
Bachelor of Science - Finance
Johnson & Wales University
Minor - Human Resources Management
Johnson & Wales University
High School Diploma -
Washington High School
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
JUAN LOPEZJUAN LOPEZ
Sales Representative at WindstreamSales Representative at Windstream