Carissa Nagyiski
Hartly
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Caregiver
Agency With Choice - Easter Seals
01.2019 - Current
- Provided empathetic care to clients, ensuring their safety and comfort
- Worked collaboratively with a team of healthcare professionals
- Proactively identified and addressed client health issues
- Achieved significant improvements in client health outcomes
- Enhanced client comfort and safety, leading to better care standards.
- Fostered teamwork among healthcare staff to optimize client care processes.
- Supported clients’ emotional and physical needs, ensuring a compassionate environment.
- Monitored and recorded client health details to aid in effective treatment planning.
- Initiated new care protocols that improved overall client wellness and satisfaction.
- Streamlined client care documentation, enhancing the accuracy of health records.
Delivery Driver
Empire Pizza
08.2024 - 01.2025
- Delivered packages efficiently, ensuring timely arrival to customers.
- Operated GPS navigation systems for optimal route planning and delivery accuracy.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Loaded and unloaded goods, adhering to weight distribution guidelines for safe transport.
- Implemented improvements in delivery processes, enhancing overall operational efficiency.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Supervisor
Insomnia Cookies
05.2024 - 08.2024
- Oversaw daily operations and coordinated team activities to enhance workflow efficiency.
- Developed training programs for new employees, fostering skill development and operational knowledge.
- Implemented process improvements that streamlined inventory management and reduced waste.
- Led performance evaluations, providing constructive feedback to improve team productivity and morale.
- Monitored compliance with safety protocols, ensuring a secure work environment for all staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Implemented safety protocol of disposal of expired and damaged merchandise.
Cashier
Two Brothers Pizza
04.2022 - 04.2024
- Managed cash transactions with accuracy, ensuring financial integrity
- Promptly delivered service to guarantee customer satisfaction
- Maintained an immaculate work environment, promoting health and safety
- Demonstrated problem-solving skills in handling customer complaints
- Boosted customer retention through exceptional service
- Efficiently managed financial transactions, enhancing store’s fiscal accuracy.
- Elevated customer retention by providing consistently excellent service.
- Upheld stringent cleanliness standards, ensuring a safe dining environment.
- Implemented effective solutions for customer issues, boosting satisfaction.
- Delivered prompt service, maintaining high levels of customer happiness.
- Streamlined transaction processes, reducing customer wait times.
- Cycling and restocking merchandising of soft drinks and desserts
- Monitored inventory levels and restocked supplies as needed to support operational needs.
Counter Help
Capital Cleaners Dry Cleaners
04.2023 - 08.2023
- Managed customer interactions at the counter with enthusiasm
- Collaborated effectively with team members for smooth operations
- Innovatively addressed customer queries to enhance satisfaction
- Elevated customer satisfaction by resolving issues with a positive attitude.
- Enhanced team efficiency through proactive communication and coordination.
- Implemented new strategies to streamline customer service processes.
- Maintained meticulous accuracy in handling customer transactions and inquiries.
- Boosted store performance by engaging effectively with customers and staff.
- Ensured transaction accuracy, contributing to a 10% increase in customer trust.
Caregiver
Easter Seals - Respite
09.2022 - 07.2023
- Provided comprehensive care to clients at Easter Seals-Respite
- Ensured a safe, nurturing environment from Sep 2022 – Jul 2023
- Mastered the use of assistive devices and safety equipment
- Enhanced client well-being by effectively using therapeutic techniques.
- Maintained detailed records of client progress and care protocols.
- Supported emotional and physical needs of clients, fostering trust and comfort.
- Adopted innovative care strategies to improve client independence and satisfaction.
- Eagerly embraced new caregiving methods to enhance client engagement and recovery.
- Managed client care with precision, ensuring adherence to all safety protocols.
Set Help Family Entertainment
Cherry Hill Programs
11.2022 - 03.2023
- Provide hands on encouragement and support to families and children seeing familiar holiday characters.
- Support and assistance in teamwork.
- Utilizing equipment to provide positive experience to consumers.
- Enhanced holiday experiences for families, streamlined team operations.
- Provided essential support to ensure joyful family interactions with holiday characters.
- Managed equipment efficiently to boost consumer satisfaction during holiday events.
- Fostered a collaborative environment, aiding team to deliver exceptional family entertainment.
- Energetically supported family activities, ensuring a memorable holiday experience for all.
- Boosted customer satisfaction by efficiently managing holiday event equipment.
Support Specialist
Easter Seals Delaware & Maryland Eastern Shore
11.2014 - 03.2022
- Streamlined workflow as a Support Specialist
- Applied analytical and innovative thinking
- Positively impacted overall productivity
- Provided support to individuals with disabilities
- Enhanced client service techniques, achieving higher satisfaction rates.
- Fostered team development through effective coaching and mentoring.
- Developed innovative approaches to address unique client needs.
- Maintained precise documentation to ensure compliance and quality.
- Ensured compliance with regulatory standards, meticulously updating client records.
- Empowered clients by implementing personalized support plans.
- Encourage and support new skills and activities of daily living
Cashier/Counter Help
Marydel Liquor & Tobacco
06.2015 - 04.2017
- Managed cash transactions efficiently
- Provided excellent customer service
- Maintained clean and orderly checkout areas
- Resolved customer complaints swiftly
- Focused on delivering top-notch results through dedicated work ethic and keen learning.
- Lottery Sales
- Liquor and Tobacco sales
- Streamlined transaction processes, reducing wait times and enhancing customer satisfaction.
- Enhanced store efficiency by implementing quick-resolution strategies for customer issues.
- Introduced a user-friendly digital tracking system for inventory management at the counter.
- Monitored and analyzed customer flow to optimize checkout efficiency and service quality.
- Enhanced inventory accuracy through meticulous tracking and reporting.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Implemented stock organization strategies to enhance inventory management.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Implemented strategies to enhance store merchandising and product displays.
Home Health Aide
Maxim Home Health Care
03.2014 - 07.2016
- Provided compassionate personal care to enhance client comfort and well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored patient health, documenting changes for healthcare professionals.
- Developed personalized care plans in collaboration with families and healthcare teams.
- Implemented safety measures to prevent accidents and ensure a secure environment.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Utilized universal precautions and infection control principles in all aspects of care.
Certified Nursing Assistant
Westminster Village
08.2011 - 03.2014
- Provided comprehensive care to residents at Westminster Village
- Assisted with daily activities and medical needs
- Maintained a supportive and collaborative environment
- Eager to master new technologies and contribute positively to team goals.
- Enhanced resident care quality by meticulously adhering to health protocols.
- Boosted team efficiency through proactive management of care schedules.
- Fostered a nurturing environment, ensuring resident comfort and well-being.
- Implemented new activity programs that increased resident engagement.
- Passionately advocated for resident needs to improve care standards.
Education
Diploma of completion -
Dover High School
Dover, De06.2011
Skills
- Problem-solving Skillful
- Customer service Experienced
- Documentation Experienced
- Organization Experienced
- Communication Experienced
- Teamwork Experienced
- Empathy Experienced
- Healthcare Experienced
- Client care Experienced
- Safety standards Experienced
- Service delivery Experienced
- Cash management Experienced
- Customer satisfaction Experienced
- Time management Experienced
- Creativity Experienced
- Technical skills Experienced
- Adaptability Experienced
- Attention to detail Experienced
- Multitasking Experienced
- Conflict resolution Experienced
- Leadership Experienced
- Analytical skills Experienced
- Research skills Experienced
- Client wellness Experienced
- Customer retention Experienced
- Cpr/First Aide Expert
- Mandt Training Experienced
- Respectful and compassionate
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Personal hygiene assistance
- Daily living assistance
- Patient care
- Basic housekeeping
- Emotional support
- Strong ethics
- Housekeeping tasks
- Meal preparation
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Hoyer lifting equipment
- Product restocking
- Product knowledge
- Merchandise restocking
- Attention to detail
- Daily reporting
- Retail merchandising
- Spirit, wine, and beer expertise
- Liquor law compliance
- Inventory restocking
- Visual merchandising
- Upselling techniques
- Sales transactions
- Credit and cash transactions
- Receipt handling
- Transaction handling
- Online orders preparation
- Merchandise exchange
- Ordering and stocking
- Honest and dependable
- Dependability and reliability
Timeline
Delivery Driver
Empire Pizza
08.2024 - 01.2025
Supervisor
Insomnia Cookies
05.2024 - 08.2024
Counter Help
Capital Cleaners Dry Cleaners
04.2023 - 08.2023
Set Help Family Entertainment
Cherry Hill Programs
11.2022 - 03.2023
Caregiver
Easter Seals - Respite
09.2022 - 07.2023
Cashier
Two Brothers Pizza
04.2022 - 04.2024
Caregiver
Agency With Choice - Easter Seals
01.2019 - Current
Cashier/Counter Help
Marydel Liquor & Tobacco
06.2015 - 04.2017
Support Specialist
Easter Seals Delaware & Maryland Eastern Shore
11.2014 - 03.2022
Home Health Aide
Maxim Home Health Care
03.2014 - 07.2016
Certified Nursing Assistant
Westminster Village
08.2011 - 03.2014
Diploma of completion -
Dover High School
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