Carissa Olsen

Co-manager Feb 2021-Nov 2021

• Handled incoming and outgoing package deliveries, working with vendors to complete special requests.
• Managed inventory control, ensuring adequate stock levels and timely reordering of necessary spa/salon supplies.
• Helped manage cash flow, business transactions, banking, and other bookkeeping processes.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Managed scheduling for all employees to ensure adequate coverage.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Contributed to a positive work environment with effective communication and teamwork among staff members.

Receptionist Aug 2020-Feb 2021

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients, including transactions, confirming appointments and updating client information.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

• Gained sales training and sold merchandise to current and potential customers
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Developed great experience in retail and food service preparation
• Demonstrated good work ethic and was promoted to Food Safety Manager
• Enhanced customer satisfaction by providing exceptional food service and maintaining a clean dining environment.
• Handled cash and card payments to maintain smooth operation at checkout.