Carissa Panke

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Analyzed and reported on key performance metrics to senior management.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Facilitated smooth collaboration between departments through clear communication channels.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Developed and implemented strategies to maximize customer satisfaction.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Implemented quality control systems to boost overall product consistency and reliability.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced operational risks while organizing data to forecast performance trends.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
• Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
• Utilized advanced analytical skills in order to resolve complex operational issues effectively.
• Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
• Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
• Improved operational efficiency by streamlining processes and implementing new systems.
• Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
• Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
• Enhanced team productivity with effective communication strategies and regular performance reviews.
• Collaborated across departments to identify opportunities for process improvements and increased efficiency.
• Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
• Facilitated team meetings to encourage collaboration and share best practices across organization.
• Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
• Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
• Devised and implemented processes and procedures to streamline operations.
• Conducted regular reviews of operations and identified areas for improvement.
• Created and managed project plans, timelines and budgets.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Developed effective improvement plans in alignment with goals and specifications.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.

Pull from JD

• Streamlined communication between clients and internal teams for seamless project execution.
• Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
• Work cross-functionally to head day to day account management and client relationships.
• Compile loss histories, calculate loss ratios and generate summaries to provide an accurate risk analysis for policy marketing.
• Analyze audits and dividends, creating audit allocations and detailed reports of inaccuracies.
• Manage policy renewals and client oversight for over 75 commercial line accounts
  continuously.
• Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
• Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.

• Create project timelines, manage and implement event logistics, site visits, client meetings and third party vendor coordination.
• Manage each detail of a client’s experience, coordinating teams throughout the property to manage personalized accommodations and specialty requests.
• Processed event contracts and payments, reviewing invoices and collaborating with accounting teams to correct discrepancies.
• Fast-paced problem solving onsite for smooth event execution.

Organized and managed logistics and operations of events and meetings for internal and external clients, creating and updating event orders, floor plans and action plans.
Manufactured internal communications and generated reports used to streamline department efforts.
Provided ongoing administrative support to senior executives, driving organizational success through management of daily operations and special projects.
Ensured billing accuracy, conducting invoice reviews with clients prior to final processing.

Created internal and external reports specializing in event communications.
Assisted with onsite event execution for conferences, fundraisers, weddings, concerts and social events.
Tended to client needs and provided personalized, thoughtful service.